Field Engineer

CaptiveAire•Dallas, TX

5d•Hybrid

About The Position

The Field Engineer will serve as engineering support for our sales team, assisting with construction management and after-sales field support. This role will require frequent travel to job sites throughout a specific territory but will be based at our sales office in Dallas. The position will include both field and office work. The position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, troubleshooting, and application engineering processes. CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, and now offers a complete solution of fans, heaters, ductwork, and HVAC equipment. We have been a leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times. Our mission is to provide the highest quality products and service to our users at the lowest possible price. We have a strong commitment to the development of our employees, including continuous education opportunities like sponsorship for a Professional Engineering license and continuous education through weekly webinars and company-developed technical videos.

Requirements

0-5 years of experience
4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred
Hands-on, technical internship/co-op experience is preferred
Must enjoy hands-on product exposure
HVAC and/or electrical experience strongly preferred
Multi-tasking, problem-solving, and strong communication skills are a must
If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
Must be a 'go getter'!
Must be able to travel for training
Must be legally authorized to work in the United States
Applicants requiring sponsorship, now or in the future, for employment visa status cannot be considered.

Nice To Haves

Frequent travel to job sites throughout a specific territory
Based at our sales office in Dallas
Extensive formalized training plus work under a mentor
Developing skills and gaining an understanding of CaptiveAire products, troubleshooting, and application engineering processes
Estimated 50% to 75% of time spent in the field on job sites
Supporting installations and equipment start ups to ensure high quality outcomes and adherence to engineering principles
Handling complex troubleshooting issues
Customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service
Combination of being in the field working on job sites and data analysis and remote troubleshooting using building management system (travel required)
Product Support - Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions
Maintain expert level knowledge of all CaptiveAire products
Work closely with engineering team, service team, local sales team and customers to help find best outcomes on installed jobs
On site for construction trade coordination meetings and startups to ensure a good outcome
Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system
Use mechanical building design knowledge to review applications for customers and suggest improvements in operation
Perform 3rd party training for outside contractors on CaptiveAire products
Provide reports to Regional Manager as well as other teams on customer feedback/challenges, quality, product improvements/issues

Responsibilities

Serve as engineering support for the sales team, assisting with construction management and after-sales field support.
Provide engineering support, including construction management and after-sales field support.
Travel frequently to job sites throughout a specific territory.
Engage in both field and office work.
Undergo extensive formalized training and work under a mentor to develop skills and understanding of CaptiveAire products, troubleshooting, and application engineering processes.
Support installations and equipment start-ups to ensure high-quality outcomes and adherence to engineering principles.
Handle complex troubleshooting issues.
Provide customer service and coordination with all parties, including the CaptiveAire team, contractors, engineers, installers, and CaptiveAire Service.
Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions.
Maintain expert-level knowledge of all CaptiveAire products.
Work closely with the engineering team, service team, local sales team, and customers to find the best outcomes on installed jobs.
Be on-site for construction trade coordination meetings and startups to ensure a good outcome.
Review and analyze data gathered from installed equipment to make product improvements, utilizing the CASLink remote monitoring system.
Use mechanical building design knowledge to review applications for customers and suggest improvements in operation.
Perform 3rd party training for outside contractors on CaptiveAire products.
Provide reports to the Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.