Field Engineer

IQUASAR LLC•Long Beach, CA

8d•Hybrid

About The Position

AgileRank is a dynamic IT services firm specializing in support to federal customers. As industry leaders in Real Time Location Systems (RTLS), we deliver innovative solutions that improve operational efficiency, asset visibility, and decision-making across complex healthcare environments. We are seeking a Field Engineer who can work directly with our clients, vendors, and service delivery teams. You will be part of the technical team supporting RTLS projects at multiple VA Medical Centres. RTLS is a cutting-edge technology with use cases for Asset Tracking, Patient Elopement and Wandering, and Hand Hygiene Compliance in real time.

Requirements

US Citizenship (REQUIRED)
Ability to obtain security clearance by the Federal Government.
Minimum High school diploma (2-year associate degree preferred)
2 years’ experience in a professional services environment supporting technical and non-technical users preferred.
Team player with a proactive attitude and the ability to be productive in a dynamic / collaborative environment.
Self-starter willing to work with hospital staff to integrate RTLS into everyday business workflows.
Strong oral and written communication skills.
Proficient in Microsoft Office tools to include Outlook, Teams, Word, Excel, and PowerPoint.
Knowledge in one or more of the following: hardware installation and maintenance of Wi-Fi, infrared, and/or wireless devices.
Experience with hardware installation including the use of drills, screw drivers, and other tools.
Must meet physical requirements: able to walk long distances, climb ladders, reach overhead, squat, bend, kneel, and safely access confined spaces.
Moderate Risk Public Trust Clearance is required for this position

Nice To Haves

2-year associate degree preferred

Responsibilities

Full-time field engineer at multiple VA medical centers in the Greater Los Angeles area with travel to other US VA locations as needed.
Responsible for hardware installation, medical equipment tagging, battery management, system audits, hand hygiene compliance systems support, and front-line customer support.
Provide excellent customer service to VA clients.
Work independently to complete assigned tasks in an organized and timely manner.
Perform routine maintenance and troubleshooting activities.
Provide oral and written feedback for any identified issues, and/or status reporting.
Escalate issues to internal team members or vendor contacts, as needed, to provide timely resolution.
Attend internal and client-facing meetings as required.
Complete other RTLS support activities as required by the site.
When not onsite, respond to Help Desk tickets to resolve customer inquiries including troubleshooting technical issues and creating supporting documentation.