Field Engineer

Florence Healthcare•Atlanta, GA

32d•Onsite

About The Position

We’re looking for a highly technical, customer-oriented Field Engineer to help bring Florence’s Trial Operations Platform to life across clinical research sites, sponsors, and CROs. You’ll operate at the intersection of product, engineering, and customer success—owning implementations, integrations, and data workflows that power real-world clinical operations.

Requirements

Strong technical background (software engineering, solutions engineering, or similar)
2+ years of experience in a technical, customer-facing or integration-focused role
Comfortable writing and debugging production code in JavaScript/TypeScript
Experience building or maintaining integrations and middleware between systems
Proficiency with REST APIs, web services, and debugging distributed systems
Hands-on experience with SQL and data modeling; experience with Snowflake or similar data warehouses
Familiarity with cloud environments (AWS preferred)
Strong problem-solving skills in ambiguous, real-world environments
Excellent communication skills—able to translate between technical and non-technical stakeholders
Ability to manage multiple customer engagements and priorities simultaneously
Experience with tools like Git, Postman, and scripting (JavaScript, Python, or similar)

Nice To Haves

Experience in healthcare, clinical trials, or regulated environments
Familiarity with EDC, eTMF, or clinical research workflows
Experience with event-driven architectures or ETL/ELT pipelines
Knowledge of AWS services (Lambda, S3, API Gateway, Step Functions etc.)
Experience with authentication/authorization (OAuth, SSO, JWT) in integrations
Knowledge of security and compliance frameworks (HIPAA, SOC 2, GxP)
Experience building internal tools or automation to improve deployment and reporting workflows
Background in startups or fast-paced environments

Responsibilities

Be a team player: contribute to our culture, bring creative solutions to industry challenges, and help build a world-changing company
Work directly with customers to deploy, configure, and optimize the Florence platform in real-world clinical environments
Own end-to-end integrations—from discovery and requirements gathering through deployment, training, and ongoing support
Design, build, and maintain middleware and integrations between Florence and external systems
Develop and troubleshoot API-based integrations, data pipelines, and system interoperability workflows
Build and maintain custom reporting solutions using Snowflake and SQL
Translate customer workflows and data requirements into scalable technical solutions
Troubleshoot complex issues across cloud infrastructure (AWS), integrations, and data flows
Partner closely with product and engineering to debug issues, validate fixes, and inform roadmap decisions
Ensure high-quality, secure, and compliant implementations (HIPAA, GxP, etc.)
Act as a trusted technical advisor to customers, guiding best practices and long-term success with Florence