Smarthands Tech Field Engineer
About The Position
This role serves as a Field Engineer for large, complex clients, covering a wide range of company products and services. The engineer will perform server and storage break and fix, as well as VIP deskside support activities. Utilizing advanced tools and technical knowledge, the engineer will resolve client problems and conduct high-level installation activities for storage and network devices. This position requires an advanced understanding of hardware, software, and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients. The role also involves testing and certifying mainframes, servers, and other infrastructure associated with networks and peripherals.
Requirements
- High School Diploma or GED required
- Generally, 4-6 years’ experience in area of responsibility
Nice To Haves
- May require technical certification or Associate Degree
Responsibilities
- Serves as Field Engineer for large, complex clients and across the range of company products and services.
- Performs server and storage break and fix.
- Performs VIP deskside support activities.
- Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.
- Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.
- Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals.
Benefits
- unlimited paid time off
- a 401(k) match
- comprehensive healthcare
- HSA matching
- ongoing learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
