Field Engineer

Wolfram Manufacturing•Austin, TX

47d•$28 - $35•Hybrid

About The Position

Wolfram Manufacturing is a precision CNC production shop and technology partner in Austin, TX. We specialize in medium-to-high volume metal parts, run advanced multi-axis equipment, and have been a Caron Engineering integration partner since 2011. Our OnTakt software connects Caron's TMAC tool monitoring data to shop floors across the industry - including some of the most demanding, security-conscious manufacturing facilities in the country. We take the work seriously, keep a tight team, and care about getting things right. The Role We are hiring a hands-on, customer-savvy Field Engineer to be the ambassador of our technology in the field. This role is the critical link between our Caron Engineering solutions (TMAC, DTect-IT, ToolConnect, and more) and OnTakt software, and the customers who rely on them. You will own the end-to-end integration process — every installation functional, documented, and aligned to the customer's specifications. If a flawless system install satisfies you, if you have a strong aptitude for solving complex mechanical and electrical puzzles, and you like empowering users through technology - this role is for you. When you're not on the road, you're not idle. You're in our own shop, helping implement, maintain, and troubleshoot the same manufacturing technologies internally. This is a launch point, not a finished product. We'll train you on the systems, the controls, and the field craft - you bring the aptitude and the drive. You'll be working alongside an excellent team who have grown their careers with Wolfram over the past several years. This is an individual contributor role. No direct reports.

Requirements

Ability to read and interpret electrical schematics
Strong mechanical and electrical aptitude
Excellent organizational and communication skills
Proficiency in creating detailed and accurate documentation
Problem-solving and analytical thinking
Customer-focused mindset with the ability to train effectively
Willingness and ability to travel domestically — averaging 50%, up to 75% in busy seasons
US Person status (required for the nature of our work and customer facility access)
Ability to pass a standard background check — no felony convictions, no domestic violence or sexual assault misdemeanors. Some customer sites will also run their own facility-access background checks prior to arrival.

Nice To Haves

Exposure to PLC programming or ladder logic — we'll train the rest
Exposure to Fanuc or Okuma OSP CNC controls — we'll train the rest
Experience with Jira or a similar documentation/ticketing system
Bachelor's degree in Manufacturing & Mechanical Engineering Technology (MMET) or a closely related field — this is the path several of our best field engineers took, and it's the one we'd point a new grad toward.

Responsibilities

Coordinate travel arrangements and scheduling with customers
Identify and order necessary components, tools, and hardware
Document installation planning activities in Jira
Ensure all preparatory documentation is ready before installation
Develop and communicate a clear field plan
Install and test systems to ensure functionality and compliance within specifications
Conduct user training sessions tailored to customer needs
Create detailed backups of ladder logic, system configurations, wiring diagrams, and programs
Compile photos and notes from the installation
Update and archive documentation for internal and customer reference
Respond to customer inquiries and issues promptly and effectively
Document and track customer support activities in Jira
Maintain accurate records of support interactions for troubleshooting and quality improvement
Assist in the implementation, maintenance, and troubleshooting of manufacturing technologies used within our own facility
Provide internal training sessions and documentation for staff utilizing these systems
Identify and recommend improvements to enhance the effectiveness of internal manufacturing technologies
Keep an eye on the Support Channel
Identify and work toward improving our preparation and execution processes and environment