Field Engineer 1 (Central IL)

GE HealthCare

5d•$60,000 - $90,000•Onsite

About The Position

The Field Engineer I performs on-time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence. Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs. Assist more experienced field engineers with equipment installation. Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. Effectively communicate and partner with teammates and colleagues. Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. Keep up to date with competitor information and market trends. Answer service calls independently without assistance within one year of employment.

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
Experience with Web applications.
Experience with Microsoft suite of products.
Comply with GEHC's standard background check, including a post-offer drug test.
Comply with all customer access policies, including obtaining and/or providing proof of required immunizations, and additional drug tests or background checks.
Comply with a federal government background check if assigned to support a contract with the federal government.
Lift, carry, push, and pull up to 35 lbs. unassisted.
Frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
Reach at, above and below shoulder level.
Flex/extend neck.
Have good hand and finger dexterity.
Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
Must have and maintain a valid Driver's License.
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
Will not sponsor individuals for employment visas, now or in the future, for this job opening.
Only employ those who are legally authorized to work in the United States for this opening.
Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Nice To Haves

Some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Responsibilities

Perform on-time and accurate Preventative Maintenance in one or more modalities of equipment.
Follow all Field Modification Instructions and/or Instrument Service Information bulletins.
Learn troubleshooting, repair, and equipment installation techniques by working with experienced Field Engineers.
Drive customer satisfaction through Service Excellence.
Assist more experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
Effectively communicate and partner with teammates and colleagues.
Effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Maintain customer service logs and internal service records in a timely manner.
Order repair parts.
Manage cycle times.
Utilize the GEHC escalation process and work closely with region and national support.
Define and implement corrective action plans to resolve customer issues in a timely manner.
Serve as a member of the account community for key accounts.
Engage commercial counterparts.
Identify potential sales leads.
Participate in sales opportunities such as contract renewals.
Assist with promoting and implementing revenue programs.
Focus on customer needs and satisfaction.
Build on and enhance the relationship with the customer.
Keep up to date with competitor information and market trends.
Answer service calls independently without assistance within one year of employment.
Comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.
Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
Complete all planned Quality, EHS & Compliance training.