Sr. Field Engineer - Chicago

Ascend Technologies•Chicago, IL

2d•$65,000•Onsite

About The Position

Ascend Technologies is hiring a Field Engineer for its Professional Services Department. This role involves managing users and resolving issues onsite at a client’s location. The engineer will provide advanced desktop and end-user support while also assisting with server and network environments, including Cloud, Active Directory, local network devices, MacOS and VoIP systems. The ideal candidate is a self-motivated IT Specialist who enjoys working with both people and technology and can travel to client sites to offer technical expertise.

Requirements

Proven ability to communicate effectively across all organizational levels, from executives to staff, including CSMs and Account Executives, while participating in and leading client meetings to provide environmental status updates.
Detail-oriented with strong follow-through to complete tasks and meet deliverables.
Proficient in documenting processes and technical information.
Strong time management abilities to prioritize tasks effectively.
Proficient with all supported Microsoft Desktop Operating Systems, from Windows 7 to Windows 11.
Skilled knowledge of Microsoft Server Operating Systems from 2008 to 2021.
Strong oral and written communication capabilities.
Adaptability to frequently switch between tasks as needed.
Advanced proficiency in Microsoft technologies, including Microsoft Azure, Active Directory, Group Policies, Office 365, Exchange, and Microsoft Hyper-V, VMWare.
Solid network troubleshooting expertise, including TCP/IP concepts and LAN/WAN issues.
Experience diagnosing and resolving DHCP and DNS-related issues.
Well-versed with firewalls, routers, managed switches, wireless controllers, and WAPs.
Proven ability to work independently and make autonomous, on-the-spot decisions with minimal guidance or remote support.
Proficient in performing basic server maintenance, including troubleshooting, identifying, and replacing hard drives, as well as managing RAID and storage arrays with the ability to accurately identify and diagnose software versus hardware issues.
Strong understanding of physical layer cabling, including patch cables and cable tracing, with the ability to troubleshoot or fabricate cables when necessary.
Hands-on knowledge of IPv4 routing and switching, including experience with Aruba switches and access points (Aruba CLI, Web, Instant On, and Aruba Central).
Proficiency with FortiGate Firewalls and FortiAnalyzer.
Experience in configuring and managing IPSec VPN tunnels.
Working knowledge with SD-WAN setup and optimization.
Well-versed in configuring DNS and DHCP services across diverse environments, including Windows Servers and FortiGate appliances.

Nice To Haves

Willingness and ability to demonstrate Ascend core values: Committed to Client Success, One Team, Integrity, Accountability, Transparency.

Responsibilities

Managing users and resolving issues onsite at a client’s location.
Providing advanced desktop and end-user support.
Assisting with server and network environments, including Cloud, Active Directory, local network devices, MacOS and VoIP systems.
Traveling to client sites to offer technical expertise.
Communicating effectively across all organizational levels, from executives to staff, including CSMs and Account Executives.
Participating in and leading client meetings to provide environmental status updates.
Documenting processes and technical information.
Prioritizing tasks effectively.
Performing basic server maintenance, including troubleshooting, identifying, and replacing hard drives.
Managing RAID and storage arrays.
Accurately identifying and diagnosing software versus hardware issues.
Troubleshooting physical layer cabling, including patch cables and cable tracing.
Fabricating cables when necessary.
Configuring and managing IPSec VPN tunnels.
Configuring DNS and DHCP services across diverse environments, including Windows Servers and FortiGate appliances.