Field Engineer

Five Nines Technology Group, LLC•Kearney, NE

12d•Onsite

About The Position

Your Work. One Partner. Real Impact. Most IT roles focus on tickets and troubleshooting from behind a screen. As a Field Engineer at Five Nines, you'll work directly with a variety of clients, serving as a trusted technology advisor and hands-on problem solver. You'll build strong relationships, support diverse environments, and make a visible impact on the partners you serve. This role is ideal for an IT professional who enjoys client interaction, variety in their day-to-day work, and helping businesses succeed through technology.

Requirements

Degree in Information Technology or related practical IT experience preferred (Basic understanding of Systems Information, Networking, Virtualization, and Troubleshooting)
1 year of experience with Five Nines Stack technology (2 years of experience providing IT Support preferred)
2 years of previous customer service experience required (1 year of previous customer services experience in a face-to-face environment preferred)
Excellent verbal and written communication skills
Knowledge of PC hardware and software
Basic knowledge of Windows Server 2019/2016
Basic knowledge of LAN / WAN technologies
Basic wireless knowledge
Ability to manage wide variety of printers

Nice To Haves

One of the following certifications is preferred, or equivalent experience (Net+ or Security+ preferred, AZ-900 or AZ-104 a plus, Apple Certified Support Professional)

Responsibilities

Providing on-site and remote technical support across a portfolio of client environments, owning incidents and service requests through resolution
Supporting Microsoft core business applications, operating systems, WAN/LAN networking, VPN, Terminal Services, Citrix, VMware, and Hyper-V
Managing your daily workflow in ConnectWise — maintaining ticket hygiene, SLA adherence, and proactive client communication
Creating and maintaining thorough IT documentation so institutional knowledge lives in the system, not just your head
Collaborating with teams to efficiently resolve complex issues and deliver exceptional client outcomes
Building strong relationships with client stakeholders and serving as a trusted technology resource during on-site visits
Assisting with project implementations, deployments, and technology refreshes while providing valuable client-side insight and coordination
Participating in team meetings, training, internal initiatives, and continuous improvement efforts to stay connected, share knowledge, and support the success of the entire Five Nines team