Field Engineer

CaptiveAirePhiladelphia, PA
Hybrid

About The Position

The Field Engineer will serve as engineering support for our sales team, assisting with construction management and after-sales field support. This role will require frequent travel to job sites throughout a specific territory but will be based at our sales office in Bala Cynwyd, PA. The position will involve both field and office work, including extensive formalized training and work under a mentor to develop skills and gain an understanding of CaptiveAire products, troubleshooting, and application engineering processes.

Requirements

  • 0-5 yrs experience
  • 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
  • Hands on, technical internship/co-op experience is preferred
  • Must enjoy hands on product exposure
  • HVAC and/or electrical experience strongly preferred
  • Multi-tasking, problem solving and strong communication skills a must
  • If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
  • MUST BE A “GO GETTER”!
  • Must be able to travel for training

Nice To Haves

  • 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum
  • Hands on, technical internship/co-op experience
  • HVAC and/or electrical experience

Responsibilities

  • Support installations and equipment start-ups to ensure high quality outcomes and adherence to engineering principles.
  • Handle complex troubleshooting issues.
  • Provide customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service.
  • Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions.
  • Maintain expert level knowledge of all CaptiveAire products.
  • Work closely with engineering team, service team, local sales team and customers to help find best outcomes on installed jobs.
  • Be on site for construction trade coordination meetings and startups to ensure a good outcome.
  • Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system.
  • Use mechanical building design knowledge to review applications for customers and suggest improvements in operation.
  • Perform 3rd party training for outside contractors on CaptiveAire products.
  • Provide reports to Regional Manager as well as other teams on customer feedback/challenges, quality, product improvements/issues.

Benefits

  • Medical, dental and vision insurance
  • Disability & life insurance based upon election of medical insurance
  • 401k with employer match
  • Paid holidays
  • Paid time off (PTO) based upon tenure
  • Flexible spending account (FSA)
  • Tuition reimbursement, including for Professional Engineering (PE) License
  • Relocation assistance
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