Field Engineer

CaptiveAire•Eagan, MN

3d•Hybrid

About The Position

The Field Engineer will serve as engineering support for our sales team, assisting with construction management and after-sales field support. This role requires frequent travel to job sites throughout a specific territory but will be based at our sales office in Eagan. The position will include both field and office work. The position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, troubleshooting, and application engineering processes.

Requirements

0-5 yrs experience
4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
Hands on, technical internship/co-op experience is preferred
Must enjoy hands on product exposure
HVAC and/or electrical experience strongly preferred
Multi-tasking, problem solving and strong communication skills a must
If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
MUST BE A “GO GETTER”!
Must be able to travel for training

Responsibilities

Supporting installations and equipment start ups to ensure high quality outcomes and adherence to engineering principles
Handling complex troubleshooting issues
Customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service
A combination of being in the field working on job sites and data analysis and remote troubleshooting using building management system (travel required)
Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions
Maintain expert level knowledge of all CaptiveAire products
Work closely with engineering team, service team, local sales team and customers to help find best outcomes on installed jobs
On site for construction trade coordination meetings and startups to ensure a good outcome
Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system
Use mechanical building design knowledge to review applications for customers and suggest improvements in operation
Perform 3rd party training for outside contractors on CaptiveAire products
Provide reports to Regional Manager as well as other teams on customer feedback/challenges, quality, product improvements/issues