Field Engineer

Hexagon Mining•Tucson, AZ

1d•Onsite

About The Position

The Field Engineer (PE) will be responsible to manage and work on deployments and support for all Hexagon Mining solutions. The Hexagon Mining portfolio includes Surface and Underground Operations (Fleet Management & High Precision), Safety (Operator Fatigue, Collision Avoidance, Proximity Detection, Personal Alert, Vehicle Intervention) and other partner solutions. This is a customer-facing role with regular travel to support Hexagaon Mining customers. They will work with many aspects of the organization including Sales, Account Management, Product Development, and Product Management.

Requirements

Linux operating system.
Postgres, SQL Server, LINUX shell scripting.
Networking – Wireless, Ethernet, TCP/IP, Protocols, Switching & Routing
Ability to resolve complex issues through troubleshooting techniques
Strong prioritizing and time management skills
Well-developed communication skills, both verbal and written
Ability to form strong relationships with customers and represent the company professionally

Responsibilities

To deploy new and upgraded Hexagon solutions at client sites.
Advanced troubleshooting of related software systems.
Basic troubleshooting and configuration of hardware systems.
Provide site based and remote system support to clients.
To lead projects involving other technical staff and contractors through the deployment of complex mining solutions at customer sites.
Independently and within a team perform work as required to ensure client expectations are met including: Defining and reviewing project proposals and plans with colleagues and customers Execution of projects including definition of project phases, elements and schedule Loading of basic configurations, upgrades and operating systems onto computing equipment (field and servers) following defined change management procedure
Develop procedures and system reports in response to client requests and needs.
Establish and maintain effective working relationships within the Hexagon team
Compliance with Hexagon’s policies and procedures
Other duties as required from time to time