Field Engineer

CaptiveAire•Dallas, TX

1d•Hybrid

About The Position

The Field Engineer will serve as engineering support for our sales team, assisting with construction management and after-sales field support. This role requires frequent travel to job sites within a specific territory but will be based at our sales office in Dallas. The position will involve both field and office work, including extensive formalized training and work under a mentor to develop skills and gain an understanding of CaptiveAire products, troubleshooting, and application engineering processes.

Requirements

0-5 years experience
4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
Hands on, technical internship/co-op experience is preferred
Must enjoy hands on product exposure
HVAC and/or electrical experience strongly preferred
Multi-tasking, problem solving and strong communication skills a must
If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
MUST BE A “GO GETTER”!
Must be able to travel for training

Responsibilities

Support installations and equipment start-ups to ensure high quality outcomes and adherence to engineering principles.
Handle complex troubleshooting issues.
Provide customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service.
Work in the field on job sites (estimated 50% to 75% of time).
Perform product support by troubleshooting issues with existing and newly installed equipment in the field and providing immediate solutions.
Maintain expert-level knowledge of all CaptiveAire products.
Work closely with the engineering team, service team, local sales team, and customers to find the best outcomes on installed jobs.
Be on-site for construction trade coordination meetings and startups to ensure a good outcome.
Review and analyze data gathered from installed equipment to make product improvements, utilizing the CASLink remote monitoring system.
Use mechanical building design knowledge to review applications for customers and suggest improvements in operation.
Perform 3rd party training for outside contractors on CaptiveAire products.
Provide reports to the Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.