Field Engineer

CaptiveAire•Philadelphia, PA

1d•Hybrid

About The Position

The Field Engineer will serve as engineering support for our sales team, assisting with construction management and after-sales field support. This role requires frequent travel to job sites within a specific territory but will be based at our sales office in Bala Cynwyd, PA. The position will involve both field and office work, including extensive formalized training under a mentor to develop skills and gain an understanding of CaptiveAire products, troubleshooting, and application engineering processes. CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, offering a complete solution of fans, heaters, ductwork, and HVAC equipment. With over 40 years of industry leadership, we are known for innovative technologies, unmatched service, competitive pricing, and rapid lead times. Our mission is to provide the highest quality products and service at the lowest possible price. We are strongly committed to employee development, offering continuous education opportunities such as sponsorship for Professional Engineering licenses and weekly webinars.

Requirements

0-5 years of experience.
4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
Hands-on, technical internship/co-op experience is preferred.
Must enjoy hands-on product exposure.
HVAC and/or electrical experience strongly preferred.
Multi-tasking, problem-solving, and strong communication skills are a must.
Expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire (if not already completed).
Must be a "go getter"!
Must be able to travel for training.
Must be legally authorized to work in the United States.
Not able to consider applicants that require sponsorship, now or in the future, for employment visa status.

Nice To Haves

4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum.
Hands-on, technical internship/co-op experience.

Responsibilities

Serve as engineering support for the sales team, assisting with construction management and after-sales field support.
Travel frequently to job sites throughout a specific territory.
Engage in both field and office work.
Undergo extensive formalized training and work under a mentor to develop skills and understanding of CaptiveAire products, troubleshooting, and application engineering processes.
Support installations and equipment start-ups to ensure high-quality outcomes and adherence to engineering principles.
Handle complex troubleshooting issues.
Provide customer service and coordination with all parties, including the CaptiveAire team, contractors, engineers, installers, and CaptiveAire Service.
Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions.
Maintain expert-level knowledge of all CaptiveAire products.
Work closely with the engineering team, service team, local sales team, and customers to find the best outcomes on installed jobs.
Be on-site for construction trade coordination meetings and startups.
Review and analyze data gathered from installed equipment to make product improvements, utilizing the CASLink remote monitoring system.
Use mechanical building design knowledge to review applications for customers and suggest improvements in operation.
Perform 3rd party training for outside contractors on CaptiveAire products.
Provide reports to the Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.