Field Engineer Technician - Cincinnati, OH

Unisys•Cincinnati, OH

2d•Onsite

About The Position

This role serves as a Field Engineer for large, complex clients, covering the full range of company products and services. The position involves performing server and storage break/fix, VIP deskside support, and utilizing advanced tools and technical knowledge for high-level installation of storage and network devices. The Field Engineer will leverage a deep understanding of hardware, software, and operating systems, along with advanced troubleshooting skills, to resolve significant issues escalated from team members and clients. Responsibilities also include testing and certifying mainframes, servers, and other infrastructure associated with networks and peripherals.

Requirements

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 4-6 years’ experience in area of responsibility

Responsibilities

Serves as Field Engineer for large, complex clients and across the range of company products and services.
Performs server and storage break and fix.
Performs VIP deskside support activities.
Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.
Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.
Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals.