Field Engineer Specialist - Nashville, TN

Roche•Indianapolis, IN

10h•Onsite

About The Position

At Roche, we are driven by a mission to create a healthier future by innovating and advancing science to ensure everyone has access to the healthcare they need. Our culture values personal expression, open dialogue, and genuine connections, where individuals are embraced, accepted, and respected. Roche Support Network offers an exciting opportunity for individuals passionate about problem-solving within a research-focused healthcare company dedicated to innovative diagnostics and therapeutic products. We are committed to employee development and provide a work environment that fosters respect and empowerment, offering exciting career prospects for those seeking to make a significant impact on patient care. The Field Engineering Specialist role is a field-based position requiring daily travel and up to 50% overnight travel, serving laboratory customers in an assigned territory. The ideal candidate would reside in the Nashville/Davidson area or surrounding counties.

Requirements

High school diploma and 2 years of technical school or equivalent military training or work experience.
5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience.
Successful completion of training or certification as defined by RD Services Leadership and policy.
Ability to travel, including overnight travel.

Nice To Haves

8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience.
Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
Ability to serve as an internal technical resource.
Ability to provide support after hours and on weekends/holidays.
Ability to maintain strong customer relationships.

Responsibilities

Travel and showcase expertise in technical repair and installation for assigned Roche product lines.
Offer valuable service to laboratory customers in the assigned territory.
Provide routine technical support, on-site service, repair, and installation of Roche products.
Serve as a customer contact for technical and service-related issues.
Perform preventative maintenance.
Diagnose and resolve mechanical, hardware, software, and system failures.
Document all activities.
Contribute to quality improvement.
Focus on maximizing customer satisfaction.