Field Engineer Level 2

Chelsea Technologies • New York, NY

103d • Hybrid

About The Position

The Level 2 Field Engineer is a client-facing technical professional responsible for advanced troubleshooting, systems administration, and onsite technology solution delivery within Chelsea Tech’s Managed Services (MSP) pod structure. This role serves as an escalation point for complex technical issues and acts as the primary onsite technical presence for assigned clients. The position requires independent judgment, strong analytical capability, and the ability to manage multiple client environments. The Engineer is expected to exercise discretion in diagnosing, resolving, and preventing technical issues while maintaining high standards of client service and documentation.

Requirements

• 3–5+ years of progressive Service Desk or MSP experience, including escalation-level support.
• Strong knowledge of Microsoft 365, Azure, networking, and endpoint management tools.
• Demonstrated ability to exercise independent technical judgment.
• Excellent verbal and written communication skills.
• Windows 10/11 and macOS administration
• Microsoft 365 (E3/E5), Office 365, Azure, Azure Virtual Desktop
• Microsoft Intune and Mobile Device Management (MDM)
• Jamf device management
• DNS, DHCP, and general networking troubleshooting (LAN/WAN/Wireless)
• Remote Desktop Services
• Network printers, scanners, and workstation peripherals
• Video conferencing platforms (Teams, Zoom) and A/V systems
• Endpoint deployment and lifecycle management
• Asset inventory tracking and documentation
• Backup and recovery solutions

Nice To Haves

• ConnectWise, HaloITSM, and IT Glue (preferred)

Responsibilities

• Serve as escalation point for complex Level 2 technical issues across multiple client environments.
• Diagnose and resolve advanced hardware, software, networking, and endpoint issues.
• Configure and support Microsoft 365, Azure, Azure Virtual Desktop, and endpoint management systems.
• Perform systems troubleshooting including DNS, DHCP, LAN/WAN, wireless, and remote access environments.
• Deploy, configure, and manage laptops, desktops, and peripheral devices.
• Maintain accurate technical documentation, SOPs, and ticketing records in accordance with SLA standards.
• Collaborate within pod structure to ensure client satisfaction and service continuity.
• Escalate complex architectural or security concerns appropriately.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed