Field Engineer I (Tri-Cities)

Northwest Open Access Network • Tri-Cities, WA

3d • Remote

About The Position

Field Engineers are assigned to a specific geographical area to support NoaNet customers. FE’s Primary function will be to focus on engineering and operation duties which includes: design, build, test, deploy, provision and troubleshoot the NoaNet production Network. NoaNet is a non-profit mutual corporation providing wholesale telecommunications transport and is headquartered in the Spokane, Washington area. For over 20 years, it has operated a reliable public open-access broadband communication network totaling over 3,300 fiber miles that provides rural areas access to broadband services, supporting last-mile providers that serve more than 260,000 customers. NoaNet’s members are nine public utility districts and a joint operating agency that have served wholesale customers in Washington State since 2000.

Requirements

• Demonstrated ability to work independently and as a member of a team.
• Excellent oral and written communications skills required.
• Ability to train and provide technical guidance to less experienced personnel.
• Superior interpersonal and professional skills; able to handle stress when working with customer and/or other employees issues with diplomacy.
• High degree of self-initiative and be able to prioritize and handle multiple tasks with independent decision-making.
• Strong Knowledge of MPLS Networking, Ethernet Switch and IP Routing.
• Understanding of standard network service architectures such as MPLS VPN's and Pseudo wire.
• Strong understanding of OSI model and configuration of routing protocols such as EIGRP, OSPF, MPLS, and BGP.
• Understanding of DWDM network concepts and components.
• Broad based working knowledge of and ability to maintain complex voice, SONET transport, cable and data networking systems and standards.
• Experience in a wide variety of telecommunications networks to include: ALU, Juniper, and ADVA equipment.
• Knowledge of IP address nomenclature and meaning, IP protocols, IP routing, router and switch components and facilities.
• Basic understanding of telecommunications.
• Ability to follow documented procedures.
• Minimum of three year of increasing responsibility and experience in a telecommunications central office OR Operations environment is required.
• High School diploma or equivalent required.
• Ability to lift and carry up to 50 lbs. and work in cramped spaces and at heights.
• Hearing, vision, depth perception, and hand-to-eye coordination sufficient to perform job duties.
• Visual and auditory acuity necessary to operate equipment and identify color-coding.
• Ability to tolerate temperature and weather extremes (fumes and odors, dust, low light conditions).
• Strength and coordination sufficient to perform job duties.
• Must maintain and possess a valid driver’s license, proof of insurance, and a satisfactory driving record.
• CJIS Clearance Required

Nice To Haves

• Industry specific certifications are highly valued and can contribute toward education.
• Certifications of preference; Nokia, CCNA (Cisco), Juniper certifications preferred.
• Associates’ degree in Telecommunications, Computer Science or related field required; OR a combination of relevant education and/or work experience sufficient to perform the duties may be substituted for the degree on a year-for-year basis.
• Experience in building infrastructure equipment to include, but not limited to: generators, power distribution units (PDU), uninterruptible power systems (UPS), automatic transfer switches (ATS), HVAC, etc.

Responsibilities

• Design, build, test, deploy, provision and troubleshoot the NoaNet production Network.
• Troubleshoot customer service issues.
• Keep customers updated on trouble resolution progress (Ticketing, Email, Phone Call).
• Escalate severe or chronic customer issues; create performance improvement plans in collaboration with the Product owners.
• Be available for on-call support 24/7/365 (excluding scheduled PTO).
• Participate in an on-call team that rotates NOC escalation responsibilities.
• Perform dispatches for preventative maintenance, quality control inspections and repair facility equipment.
• Provide engineering services expertise to internal stakeholders, owner groups and providers.
• Perform the technical evaluation needed to address a given concern.
• Prepare the technical documentation for systems and telecommunication solutions/requisitions.
• Perform daily travel to customer job sites.
• Plan and coordinate with customers.
• Install, test and verify network equipment.
• Maintain and troubleshoot HVAC, free-air ventilation DC and AC power systems, and various building structures designed for telecommunication equipment.
• Provide ongoing support, management, advanced-level troubleshooting response for the production network.

Benefits

• Defined Benefit Retirement Plan through the WA State Department of Retirement Systems
• 457b Optional Supplement Plan
• Medical, Dental and Vision insurance
• Accidental Death and Long Term Disability Plan
• Combined Paid Leave
• 11 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED