Tampa, FL- Field Engineer I

Heunets•Tampa, FL

4d•Onsite

About The Position

We are seeking a skilled Field Engineer to join our team as a 1099 independent contractor. JOB SUMMARY – This is a client facing role operating out of customer facilities. The role requires a highly customer-focused Field Support Engineer to provide on-site technical support for hardware, software, and network-related issues. The ideal candidate will be responsible for solving end-user problems, maintaining IT equipment, and ensuring smooth day-to-day operations across multiple locations.

Requirements

5+ years of Field support or desktop support experience.
Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications.
Familiarity with hardware troubleshooting, imaging tools, and remote support platforms.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
Excellent communication and customer service skills.
Ability to work independently and manage multiple support requests efficiently.
Excellent communication skills at all levels within the organization with the ability to translate requirements into a solution ensuring clear understanding amongst all parties
Works effectively as an individual or a team player across geographical boundaries
Active team player, self-starter, and multitasker who can quickly adjust priorities
Can plan and control own, and others work, selecting and utilizing effectively appropriate methods, procedures, tools, equipment, and standards, to meet all targets set.
Identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps.
Solid organizational skills including attention to detail and multitasking skills
Critical thinking and problem solving

Nice To Haves

Experience with ITSM tools (ServiceNow).
Exposure to Intune, mobile device management (MDM) and endpoint security tools.

Responsibilities

Provide on-site and remote support for desktops, laptops, printers, mobile devices, and other peripherals.
Laptop imaging, reimaging, troubleshooting.
Troubleshoot hardware and software issues, including OS, applications, and connectivity problems.
Install, configure, and maintain IT equipment and software as per company standards.
Support network infrastructure including LAN/WAN, Wi-Fi, and VPN connectivity.
Coordinate with central IT teams for escalations, deployments, and updates.
Maintain accurate records of support activities, asset inventory, and incident resolutions.
Assist with onboarding/offboarding processes including device setup and access provisioning.
Ensure compliance with IT policies, security standards, and data protection guidelines.
Provide technical guidance and training to end-users when needed.
Travel to different office locations or client sites as required.
Encourage the utilization of the IT portal by assisting individuals in locating the appropriate resources and submitting requests or incidents in accordance with established procedures.
Providing technical support to end users and explaining technical issues in a way that's understandable to non-technical people.
Help end-users in person, answering questions about system usage, best practices, and troubleshooting.
Train users on the use of new equipment or software and provide guidance on common IT-related tasks.
Engineers should consistently participate in "floorwalking" to recognize and resolve any issues that may occur with users.
Address any local concerns as necessary and verify the status of ongoing unresolved matters.
Ensuring compliance with service-level agreements (SLAs).