Field Enablement Specialist | Housing (Bilingual Spanish Speaking)

EliseAI•New York, NY

1d•$70,000 - $115,000•Onsite

About The Position

EliseAI is looking for a Field Enablement Specialist to own the in-person adoption experience for our customers as they roll out AI across their properties. You'll work closely with the Director of Operations and the customer education team, acting as both trainer and trusted consultant: diagnosing how a customer's business actually works, then building and delivering the live programs that turn new users into product experts. This isn't a script-and-deliver role. You'll co-build the AI-powered training tools and customer-specific learning modules you use in the field, and you'll be the feedback loop between what customers need and what our training, customer success, and product teams build next. You’ll be embedded at the forefront of AI, redesigning workflows with the latest advances in agentic AI.

Requirements

Ability to conduct sessions in both English and Spanish fluently
2+ years of experience in a customer-facing training, coaching, implementation, or consultant role.
Experience translating customer education resources into live, interactive training for diverse audiences
Willingness to travel up to 75% of the time to conduct in-person training sessions with clients
Strong communication and presentation skills, with the ability to convey complex information clearly
Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products
Proven ability to build rapport with customers and establish trusted advisor relationships.
Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines

Nice To Haves

Experience in the multifamily industry as a trainer, coach, or onsite team member is a plus

Responsibilities

Adoption in the field: Design and deliver tailored, interactive live training sessions and workshops that give new and existing customers a deep, working understanding of our products.
Consult, don’t just train: Get close to each customer's workflows and onsite operations, and customize every workshop to their specific needs rather than running a one-size-fits-all deck
Co-building the toolkit: Partner with the customer education team to develop AI-powered training tools and customer-specific modules that make every future session sharper
Closing the feedback loop: Drive our product forward by bringing back actionable feedback from the field
Iterating in real time: Proactively seek feedback throughout each training, spotting gaps and adjusting your approach on the spot
Work cross-functionally: collaborate with teams across the company to make sure customer training evolves in line with our product, our business, and our customers
Stay ahead of the field: track industry trends and best practices in training and onboarding, and bring new approaches back to the team
Represent EliseAI: help attract top-tier talent to join the team