Field Electrical Technician (etech) - Oil & Gas

Caterpillar Inc.•Fort Worth, TX

2d•$97,530 - $146,290•Onsite

About The Position

The Field Electrical Technician (eTech) supports the development, implementation, and continuous improvement of new and existing products while providing hands-on technical expertise at customer sites. This role requires 50%+ travel to support field operations, troubleshooting, commissioning, and product performance activities. SPM Oil & Gas, a Caterpillar company, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry.

Requirements

Electrical Engineering Degree or technical equivalent degree
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Responsibilities

Serve as the primary technical resource for customers and dealers, providing electrical systems expertise, troubleshooting support, and on-site guidance to resolve complex product and performance issues.
Partner with customers, service teams, manufacturing, and product development to translate field feedback into product improvements that enhance quality, reliability, and customer satisfaction.
Investigate product quality and reliability concerns, perform root cause analysis, and drive corrective actions to prevent recurrence and improve overall product performance.
Evaluate manufacturing and design processes, identify opportunities for improvement, and provide engineering recommendations that optimize product quality, serviceability, and production efficiency.
Communicate technical specifications, product updates, and service recommendations clearly to both technical and non-technical stakeholders while tracking and managing product issue resolution.
Travel extensively (up to 50% or more, including domestic and international travel) to support customers, conduct field investigations, deliver training, and develop deep subject matter expertise in electrical systems and product applications.