Field Director Services - Milwaukee, WI
About The Position
The Field Director Services (FDS) is responsible for overseeing and directing a team comprising District Services Managers (DSM), Assistant Market Managers (AMM), Branch Install Managers (BIM), Sales Managers (SM), and Regional Provider Managers (RPM) across a multi-district geographical services area. The FDS will focus on pipeline, conversion, customer service and provider management to achieve profitability while delivering an excellent installation experience for Home Depot customers. The FDS is accountable for leading and developing a team of high-performing field associates, communicating the strategic vision of Home Services, ensuring safety of all associates and compliance with all regulations and requirements, and meeting or exceeding targets for assigned sales plans.
Requirements
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Demonstrated proficiency in predictive modeling, data mining and data analysis.
- 5+ years of relevant professional work experience.
- 5 years of relevant professional work experience.
Nice To Haves
- Ability to draw accurate conclusions from financial documentation
- Excellent written and verbal communication skills
- Relevant professional experience in Home Services (with proven ability to influence business), Sales Operations, Sales Enablement, or Sales Training
- Experience in a retail environment, home improvement industry or general construction industry
- People management experience with multi-unit or geographically dispersed teams
- Proven ability to drive strategy and change management through input, delivery, and implementation of initiatives
- Experience adopting new technologies and applying to business applications
- Experience evaluating and establishing strategies for multiple locations
- Strong communication and interpersonal skills
- Strong business and financial acumen
- 5+ years of relevant professional work experience
- 5 years of relevant professional work experience.
Responsibilities
- Overseeing and directing a team comprising District Services Managers (DSM), Assistant Market Managers (AMM), Branch Install Managers (BIM), Sales Managers (SM), and Regional Provider Managers (RPM) across a multi-district geographical services area.
- Focusing on pipeline, conversion, customer service and provider management to achieve profitability while delivering an excellent installation experience for Home Depot customers.
- Leading and developing a team of high-performing field associates.
- Communicating the strategic vision of Home Services.
- Ensuring safety of all associates and compliance with all regulations and requirements.
- Meeting or exceeding targets for assigned sales plans.
- Regularly engaging with and communicating initiatives to field leadership including RVPs, regional support teams, and DMs to ensure field connectivity.
- Achieving profitability for assigned geography by ensuring sales teams are meeting or exceeding targets for sales plans.
- Handling escalated customer issues in partnership with field leadership.
- Leading field associates to develop and reinforce selling and operational skills and desired behaviors through education, coaching, mentorship, and motivation.
- Analyzing and interpreting sales (ie, pipeline, conversion, gross/net/POS sales), financial (ie, installed revenue, gross margin, operating profit, EBIT) and operational (ie, cycle time, customer satisfaction, provider capacity, utilization and in-stock, safety, compliance) metrics across assigned services area.
- Identifying opportunities and implementing appropriate game plans for improvement.
- Ensuring safety standards are in compliance with THD, state, and federal regulations.
- Executing Home Services strategy consistently across assigned services area to deliver growth, profitability, and an enhanced customer experience.
- Optimizing diverse talent through a demonstrated commitment to equal employment opportunity.
- Overseeing talent decisions and retention strategies for a team of high-performing employees and hourly associates across a large geographical area.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
