Field Training & Engagement Manager - Overland Park, KS

Military Spouse Corporate Career Network•Overland Park, KS

9d•Onsite

About The Position

The Field Digital Training Manager is responsible for the strategy, development, and execution of best-in-class, multi-platform educational content. This content aims to prepare the Hill’s field teams (Territory Managers and Professional Consulting Veterinarians) and agency (CLA) teams with in-depth nutritional, product, and executional knowledge. The goal is to earn veterinary recommendation, drive sales, and grow share. The platforms will support synchronous and asynchronous training, in-person, virtual, and digital formats, and gamification. The strategy will be data-driven and outcome-focused, empowering the field team to position Hill’s as a valuable partner across all channels where Hill’s products are sold, contributing to the mission of transforming the lives of people and their pets. Hill's is a purpose-driven company focused on pioneering innovation, science-led nutrition, and employing the best people to transform the lives of millions of pet families. Founded over 75 years ago with a commitment to pet nutrition, Hill’s aims to enrich and lengthen the special relationships between people and their pets through science and research-backed nutrition. As the US #1 Veterinarian recommended pet food brand, the company relies on the expertise of over 220 veterinarians, PhD nutritionists, and food scientists to develop breakthrough innovations in pet health.

Requirements

DVM or VMD
Current active license to practice within 1 state
6+ years in vet medical practice or industry
2+ years in customer-facing executional roles
Experience with training in adult learning
Experience with educational writing
Experience with digital content development
Experience with learning management systems or LMS tools

Nice To Haves

Master's Degree in communication or related field
Undergraduate degree in training or related field
Sales experience
Marketing experience
Digital marketing experience

Responsibilities

Develop the training strategy and execution of assets, potentially modifying global content.
Create a library of "Beyond Product Value Presentations" and train the field team on their utilization.
Develop and execute the strategy for internal education, ongoing skill development, and validation of learning.
Deliver internal training materials (documents, presentations, training videos, podcasts, activities) that cater to diverse learners and equip customer-facing teams with necessary nutritional and executional knowledge.
Focus training on reinforcing foundational knowledge, product superiority, technical understanding of new product innovation, and flawless execution of commercial initiatives.
Validate learning through mechanisms like digital quizzing and provide actionable feedback to learners, coaches, and managers.
Manage the availability and access to material for on-demand learning, including integration into the Learning Management System.
Align internal educational strategies with overall US company goals.
Prioritize activities to align content/asset development and execution timing with broader commercial/education grids, acting as an integral member of the Vet Channel and Pet Channel go-to-market teams.
Partner with internal subject matter experts for the inclusion of accurate technical material and messaging.
Solicit feedback and input from key stakeholders to facilitate ongoing improvement.
Promote a culture of coaching and continuous learning.
Maintain materials for Nutritional Advocates for Veterinary Professionals, ensuring CRGT review and upkeep of RACE accreditation on materials.
Partner with cross-functional teams in the development, planning, and execution of company-wide training initiatives and events (e.g., National Commercial Experience, District Meetings, Field Communication Calls, Field Vet Calls).
Assist with appropriate messaging and updates to the field regarding product changes, improvements, and assortment variations (line extensions, etc.).
Manage and oversee the deployment of training related to new technical tools for internal and customer use, including digital/web tools.