Field Delivery Manager - Appliances

RXO, Inc. • Suffolk, VA

7d • $65,000 - $75,000 • Hybrid

About The Position

As a Field Delivery Manager, Last Mile Operations at RXO, you will support and optimize home delivery operations across locations within assigned territory. Success in this role requires strong operational leadership, relationship building, and the ability to influence performance without direct authority. You will work closely with independent contract carriers, client stakeholders, dispatch teams, and warehouse personnel to ensure safe, efficient, and on-time deliveries.

Requirements

• 4+ years of progressive experience in logistics, transportation, supply chain, home delivery, or field operations.
• Bachelor's degree in business, supply chain, logistics, or a related field, or equivalent combination of education and relevant work experience.
• Experience using Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Strong problem-solving, communication, and organizational skills.
• Ability to work independently in a fast-paced operational environment.
• Willingness to travel regularly within an assigned territory.
• Valid driver's license, reliable transportation, and the ability to safely operate a vehicle in accordance with all applicable laws and company policies.

Nice To Haves

• Experience in last-mile delivery, home delivery, transportation, retail fulfillment, or multi-site logistics operations.
• Experience working with independent contractors, owner operators, or third-party service providers.
• Familiarity with routing software, transportation management systems (TMS), and operational reporting tools.
• Strong customer service mindset with experience managing client relationships.
• Knowledge of safety, compliance, and quality assurance programs within transportation or logistics environments.

Responsibilities

• Drive operational performance across multiple delivery sites and client locations.
• Monitor key operational metrics including On-Time Delivery (OTD), Voice of Customer (VOC), Overall Satisfaction (OSAT), and service-level performance.
• Conduct ride-behinds and field audits to evaluate safety, delivery quality, evaluate installation of appliances, customer experience, and compliance.
• Coach independent contract carriers and delivery teams to improve performance and service execution.
• Support daily loadouts, route planning, dispatch operations, and issue resolution.
• Serve as the primary RXO representative for day-to-day client interactions and relationship management.
• Travel regularly throughout the assigned territory to support field operations and maintain strong carrier and client relationships.
• Identify future capacity needs and support carrier recruitment, onboarding, and network expansion initiatives.

Benefits

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree