Field Customer Support Specialist (Collections)

Acima • Draper, UT

3d • $19 - $20 • Onsite

About The Position

The Field Customer Support Specialist (collections) is responsible for managing customer accounts and meeting Company collections expectations by resolving past due accounts. This role may utilize a Company vehicle to complete customer home field visits and product returns in a manner consistent with Acima standards, policies, and procedures.

Requirements

• Must be at least 18 years of age
• High school diploma or GED
• Valid state driver’s license and good driving record
• Excellent communication and customer service skills
• Ability to talk on the phone when needed
• Ability to lift and move heavy items
• Capable of using basic technology
• Proficiency in Microsoft Office Suite and other relevant software applications
• Ability to work independently and with others
• Organized, with time-management skills

Nice To Haves

• Past collections or door to door sales experience or familiarity with the leasing industry is preferred

Responsibilities

• Coordinate with collections team to assist in resolving past due accounts
• Maintain accurate records of past due account activity
• Maintain accurate records of all field activity
• Complete customer field visits in a timely manner as assigned
• Complete customer product returns as scheduled
• Keep assigned vehicle(s) clean and maintained
• Follow all safety and product handling procedures
• Handle sensitive payment information securely

Benefits

• Health
• Dental
• Vision
• Life Insurance
• LTD
• STD
• FSA
• 401k
• Supplemental Life Insurance
• Spouse/Dependent Life Insurance
• Legal Insurance
• Accident Insurance
• Limited Purpose Plan
• Identity Theft Protection Plan
• Hospital Indemnity
• Critical Illness
• PTO
• 401k Match
• Discounts from Acima partners
• FSA/HAS

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED