Field Customer Support Engineer

Ateq Corporation•Livonia, MI

3h•Onsite

About The Position

The Field Customer Support Engineer will handle in-house and onsite repairs and calibrations of ATEQ Leak and Flow quality testing instruments within a manufacturing environment. ATEQ is a perseverant global family of passionate individuals who are driven by our customers to innovate industry-leading TPMS devices and technology that help suppliers and distributors worldwide. We are an EOS company that is looking for someone who exudes our core values of passion, perseverance, innovation, customer-driven and global family.

Requirements

Associate degree in Mechanical, Electrical or Electronics Technology
Two years of relevant experience
Technical background with the ability to operate various types of service and calibration equipment.
Excellent verbal and written communication skills.
Experience in direct face to face customer service on and off site
Ability to follow processes with attention to detail.
Valid Drivers License

Responsibilities

Service and calibration of ATEQ products returned from manufacturing customers.
Application design and set up for new and existing ATEQ and VIC equipment.
Travel to customers for onsite service, calibration, and tech support, within a manufacturing environment.
Maintain proper documentation of services.
Answer service-related phone calls from customers.
Troubleshoot customer issues over phone or email.
Perform ISO 17025 Calibrations according to the procedures.
Make follow up calls to customers with recently serviced instruments.
Quote repairs/calibrations in the workshop or onsite
Assist in integration of ATEQ and VIC customer support departments
Assist in Design and engineering for sales team