Field Customer Success Manager (Client Management I) - REMOTE

Net Health•Pittsburgh, PA

62d•$64,000 - $100,000•Remote

About The Position

Net Health is a high-growth, profitable SaaS company in healthcare that helps caregivers harness data for human health. They offer a work-from-anywhere environment, unlimited PTO, and a welcoming, collaborative culture with progressive benefits. Net Health delivers solutions that help patients get better, faster, and live more fulfilling lives through software and predictive analytics covering the continuum of care. This Field Client Success Manager (FCSM) role is for a licensed Physical Therapist or Occupational Therapist passionate about driving innovation in care delivery. The role focuses on ensuring patients receive personalized care at home by working directly with clinicians to adopt Limber’s technology and improve patient outcomes through their Remote Therapeutic Monitoring (RTM) solution. The position involves extensive travel (70-80%) to physical therapy clinics to coach clinicians and staff on best practices for Limber’s RTM platform and patient navigation. Limber pioneered RTM CPT codes, enabling a hybrid care model combining in-clinic and digital services. Their RTM solution has shown success in increasing home exercise adherence, improving patient outcomes, and decreasing downstream healthcare costs.

Requirements

Licensed Physical Therapist or Occupational Therapist
2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required
Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role
Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day
Self-starter with the ability to work independently while remaining highly accountable
Strong problem-solving skills and ability to adapt in real time
Highly motivated by performance and commission-based earning structures
Comfortable with extensive travel— mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)
An active driver's license in good standing is required
Must have reliable access to a major airport for regional travel

Nice To Haves

Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms

Responsibilities

Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships
Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions
Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools
Analyze usage metrics and develop strategic action plans to improve performance and engagement
Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements
Track visit outcomes and progress against client KPIs in a structured and organized way
Support new client go-lives and implementation initiatives in the field
When not working with a client in the field, lead virtual trainings and client engagement to support Limber’s strategic initiatives