Field Customer Service (WI, IL, IA, MN)

Amtraco•Caledonia, WI

6d•$52,900 - $54,000•Onsite

About The Position

EPSI is looking for a motivated person to support its customers across Wisconsin, Illinois, Iowa, and Minnesota. In this role, you will maintain customer inventories, process orders, resolve inquiries, and provide ongoing support while representing the company on the road. The position compensation includes base pay, monthly commission, and quarterly bonuses.

Requirements

High school diploma required.
Minimum two years of related experience and/or training.
Strong organizational and communication skills.
Proficiency in office equipment and software (word processing, spreadsheets, database applications).
Ability to read, analyze, and interpret general business documents.
Willingness and ability to travel extensively within the designated region.

Nice To Haves

Associate's degree preferred.

Responsibilities

Conduct scheduled physical inventories for existing customers and obtain purchase orders to maintain optimal stock levels.
Organize, label, and cycle inventory in customer storage areas.
Respond to questions about products, pricing, availability, and product use within your authority and knowledge.
Process incoming orders for your territory, up-selling when possible, and notifying the territory representative of key activities.
Work closely with outside sales representatives to understand customer needs and prepare samples as needed.
Investigate and help resolve product claims and complaints, recommending corrective actions as appropriate.
Prepare and submit regular activity, sales volume, and expense reports.

Benefits

Increases based on performance at 90-day, 6-month, and 12-month milestones
Tenure-based rewards focused on wellness and experiences
6 Paid Time Off days annually; vacation time increases with tenure
Paid service days for volunteering
Comprehensive health, vision, and dental insurance
Health Savings Account with company contributions
$25,000 company-paid life insurance policy
Voluntary insurance options (Short/Long Term Disability, Accident, Hospital Indemnity, Additional Life & AD&D)
Employee Assistance Program
401(k) with generous company match
Continuing education programs for career development
Build-out bonus eligibility