Field Customer Service Technician- REMOTE San Jose, CA
LayerZero Power Systems.•San Jose, CA
•Remote
About The Position
LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.
Requirements
- Service experience with electric power systems – Required.
- Electrical and electronic troubleshooting skills – Required.
- Ability to read diagrams and schematics – Required.
- Familiarity with programming printed circuit boards via PC based programs – Required.
- Safety awareness and electrical PPE knowledge – Required.
- Clean driving record – Required.
Nice To Haves
- Electronics or electrical training from military service – Preferred.
- Associate degree in electrical field – Preferred.
Responsibilities
- Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment: Static transfer switches, Power distribution equipment, Remote power panels
- Provide customer support while on site and via email and phone
- Maintain timely and detailed service records in the LayerZero system
- Provide emergency response for critical incidents
- Regularly scheduled time slots for 1-844-855-5977 LayerZero 24/7 incident response
Benefits
- Competitive pay with performance incentives
- 100% company-paid medical, dental, and vision
- 401(k) with company match
- 3 weeks PTO
- 10 paid holidays
- 2 floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
