Field Customer Care Specialist

Paul Davis Restoration & Remodeling•Stockbridge, GA

12d•$50,000 - $75,000•Onsite

About The Position

The Field Customer Care Specialist is a front-line, in-the-field position that combines strong people skills with hands-on job documentation. You will meet customers onsite, guide them through the early stages of restoration, and gather the photos and information needed for the estimating team. This role is perfect for someone who is outgoing, confident, organized, and energized by face-to-face interaction. You enjoy a fast-paced day, can juggle multiple priorities, and respond quickly to time-sensitive situations while staying organized. If you enjoy talking with people and staying on the move, you’ll thrive in this position. If you prefer minimal customer interaction, this role is not for you.

Requirements

Customer service, construction, and Insurance restoration (field experience preferred)
Comfortable scoping damage and using mobile technology
Strong attention to detail and ability to follow processes
Tech-savvy with mobile apps and documentation tools
Valid driver’s license and ability to travel locally
Professional appearance and demeanor

Responsibilities

Serve as the primary onsite contact for customers early in the restoration process
Conduct field visits to assess damage and scope work needed
Communicate clearly with homeowners and set expectations
Take detailed photos, measurements, and notes
Upload documentation for Desk Estimators to write estimates
Build trust through professionalism, empathy, and follow-through
Provide updates so customers always know what to expect
Document all site conditions and customer interactions accurately
Coordinate with Estimators, Project Managers, and office staff
Proactively identify concerns and help resolve issues early
Represent Paul Davis with a positive, professional presence