Customer Care Specialist
About The Position
Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about. Position Summary Supports terminal operations through clerical and customer service activities while ensuring shipment documentation is accurate, organized and properly processed. Contributes to smooth daily operations by assisting with paperwork, recordkeeping and basic service requests.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED.
- Authorized to work in the United States.
- Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.
Nice To Haves
- Transportation, customer service, or related experience.
- Working knowledge of Microsoft Office.
Responsibilities
- Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
- Maintains accurate filing and recordkeeping systems for shipments and terminal records.
- Bundles and distributes paperwork for outbound shipments in coordination with operations staff.
- Reviews outbound load paperwork to ensure accuracy before dispatch.
- Handles inbound calls and emails to provide timely resolution and a positive customer experience.
- Arranges dock pickups and dock drops for customers in coordination with operations staff.
- Provides assistance and support to internal and external drivers for the line haul department.
- Identifies paperwork or process issues, escalating as needed to prevent delays, and assists with administrative projects or special tasks as assigned.
Benefits
- At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
