Field Customer Care Specialist

Paul Davis Restoration & Remodeling•Stockbridge, GA

7d•$55,000 - $75,000

About The Position

Are you highly organized, detail-oriented, and great with people? Do you enjoy having a clear process to follow while still getting to help customers during stressful situations? If so, you may be a perfect fit for our Field Customer Care Specialist role at Paul Davis of South Atlanta. We’re looking for someone who is quick, dependable, accurate, and confident—someone who enjoys structured work, steady communication, and making sure every detail is taken care of from start to finish.

Requirements

Strong communication skills
Ability to organize and manage information with accuracy
Comfort using mobile technology and documentation tools
Valid driver’s license
A natural tendency toward structure, reliability, and detail orientation (Administrator profile in Culture Index preferred)

Nice To Haves

Restoration or construction experience is helpful but not required

Responsibilities

Serve as the first on-site contact for customers experiencing property damage.
Gather detailed information, photos, and documentation using DocuSketch and mobile tools.
Prepare complete, organized job files for our estimating team.
Set clear expectations with customers and keep them updated throughout the process.
Communicate scope details to internal teams and insurance adjusters.
Ensure all forms, notes, and uploads are completed accurately and on time.