Field CTO, US

Circles

About The Position

The Field CTO serves as a technical visionary and trusted advisor to telecom customers, focusing on supporting customers on day-to-day technical matters and also ensuring customer satisfaction. The Field CTO is an interface towards the customer and collaborates internally with Country GM, sales, product development and engineering, and customer success teams to drive solution-oriented conversations, shape product strategies. The Field CTO will enable the successful sale and adoption of the Circles’ software solutions. This role bridges the gap between the technical capabilities of the company’s products and the business needs of telecom operators.

Requirements

Deep understanding of BSS software solutions, including billing, CRM, revenue management, and service delivery platforms.
Strong knowledge of telecommunications networks and protocols (e.g., 5G, OSS/BSS integration, NFV, SDN).
Proficiency in cloud computing platforms (AWS, Azure, Google Cloud) and containerization technologies (Kubernetes, Docker).
Experience with APIs, microservices architecture, and integration with third-party systems.
Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
Strong problem-solving abilities and a customer-centric mindset.
Leadership and the ability to influence cross-functional teams and senior executives.
15+ years of experience in telecommunications, BSS software, or related fields.
Proven track record in pre-sales, solution architecture, or technical sales roles.

Nice To Haves

Experience working with major telecom operators or tier-1 vendors is highly desirable.

Responsibilities

Act as the technical authority during customer engagements to showcase the company's BSS software capabilities.
Collaborate with sales teams to understand customer pain points and design tailored solutions that address their unique requirements.
Deliver compelling product demonstrations, technical presentations, and proof-of-concept (PoC) deployments.
Build and maintain strong relationships with CTOs, CIOs, and senior technical stakeholders at telecom operators.
Design end-to-end solutions that leverage the company’s BSS software to meet telco-specific challenges such as billing, revenue management, customer experience, and service provisioning.
Ensure proposed solutions align with customer infrastructure, regulatory requirements, and business goals.
Act as a technical strategist, identifying and recommending complementary technologies and partnerships to enhance the solution.
Stay up-to-date on telecommunications industry trends, regulatory changes, and emerging technologies like 5G, IoT, and cloud-native architectures.
Advise customers on BSS transformation strategies to remain competitive in an evolving telecom landscape.
Represent the company at industry events, webinars, and conferences, sharing thought leadership on best practices and future trends.
Work closely with implementation teams to ensure seamless deployment of BSS solutions and alignment with customer expectations.
Act as an advocate for the customer internally, ensuring feedback is communicated to product management for continuous improvement.
Provide escalation support for complex technical issues, ensuring timely resolution to maintain customer satisfaction.
Work closely with Country GM, Account head in managing the customer from technical perspective on day to day basis.
Ensure building customer confidence in our Circles Platform solution capabilities.
Partner with product management to influence the development roadmap based on customer needs and market demand.
Collaborate with marketing teams to create technical content such as white papers, case studies, and solution briefs.
Mentor and train sales engineers and technical account managers to enhance their understanding of the company’s BSS offerings.