Field Coverage Representative - Inside Sales Pharma

AbbVie•Austin, TX

16h•$27 - $49•Hybrid

About The Position

Abbvie’s Inside Sales Team is a professional team of sales personnel that supports Field Sales, operational, and Marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation. Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement in a quota driven/incentivized role. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and in-person channels to create, nurture, and expand relationships with healthcare professionals to achieve brand objectives. Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starter and can articulate value on a consistent basis to foster growth of an expanding customer base through creating positive customer interactions and lasting relationships.

Requirements

Bachelor’s degree or equivalent experience
Minimum of one year of relevant sales experience is required
The ideal candidate will have a background in direct selling with a proven sales track record
The candidate is required to have a proven track record of exceeding sales targets in an environment incentivized by established goals and metrics
The ability to work independently, highly organized and superior communication skills
Experience in the healthcare industry involving interaction with physicians and office staff preferred
Skills and abilities of clinical techniques and understanding of medical terminology
Knowledge of medical device, pharmaceutical, or related field
Skills demonstrating professional phone etiquette
Ability to use Microsoft Office, Outlook MS Word, Excel, PowerPoint
Clinically oriented, able to easily pronounce medical terms and engage with key targets in person and by phone within territory to successfully increase prescription knowledge and adherence, where clinically appropriate
Ability to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited to
Daily activity, goals, metrics
Expedient, usage of database and other core tools
Maintaining strict quality control standards and performance monitoring
Providing input on quality of calls, job aids, and targeted opportunities for ongoing improvement of daily output
Follow established escalation pathways, identifying parties within AbbVie that are required for issue resolution
Partner with field sales, operations, and marketing to further identify methods to improve effectiveness

Nice To Haves

Knowledge of Salesforce preferred

Responsibilities

In-person as well as virtual vacancy coverage for field sales vacancies
Ability to use sales techniques to ensure positive results to a highly targeted, assigned list of healthcare professionals to offer product education, cost and access information, samples, literature, and resources, including program recruitment, and follow up conversations
Facilitate account management skills (pre-call planning, field resource coordination; close, support customer education and resource needs, reporting)
Ability to create rapport, network, build, and maintain productive business relationships in person and by phone
Demonstrate clinical, technical, and presentation skills
Identify, prioritize and drive opportunities to create access, programs, and processes that drive product demand
Engage targeted healthcare professionals in in-depth informational/promotional communications in accordance with policies and procedures set by the program
Verify and complete required data entry including details of the interaction, and any follow through actions in accordance with policies and procedures, ensuring data integrity
Profile and manage targeted list of healthcare professionals, and provide value-added benefits to grow product volume
Manage daily sales call activity to optimize time and maximize the achievement of sales and market share objectives
Listen and respond appropriately to customer questions and needs, ensuring acceptance of, or agreement with a “call plan” objective
Maintain the required product expertise, including competitive product knowledge
Demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology within Compliance guidelines
Successfully complete all product and Compliance training (self-study, testing, field work and classroom training or electronically) and meet training expectations to service customers within the parameters of the program
Demonstrate effectiveness working independently and in a team environment
Meet and exceed established call volume metrics and sales attainment successfully leading to executable activity
Establish, grow, and retain relationships with an expanding group of healthcare professionals from all levels – including office staff, Medical Assistants, nurses, and doctors
Process customer requests related to product samples and resources in a timely, accurate, and professional manner
Display ability to thoroughly answer questions related to process of securing product samples and literature, including mandatory signatures required to execute delivery
Provide information pertaining to additional sources of information regarding products, such as referral to websites, programs, or other appropriate Abbvie resource
Project a professional company image through all personal and phone interactions with customers and internal partners
Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions
Be able to manage call activity and messaging with AbbVie approved best practices and compliance regulations
Maintain training and resource material, keeping current with updates
Effective and timely communication with the Inside Sales Manager
Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
Mentor and coach less experienced Inside Sales Representatives
Assist the team manager when unavailable with escalations and complex issue management