Field Community Liaison – Healthcare Services
About The Position
Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness. At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.
Requirements
- Bilingual Spanish Fluency Required
- 2+ years of experience in community outreach, business development, or case management within the healthcare, nonprofit, or service-based sectors
- Proven ability to generate leads, build partnerships, and convert prospects into clients
- Strong communication, public speaking, and relationship-building skills
- Cultural competency and a demonstrated ability to engage with diverse communities
- Proficiency in Microsoft Office and Salesforce CRM (or similar CRM tools)
- Valid driver’s license and reliable transportation to travel locally for outreach activities
Responsibilities
- Conduct in-person welcome visits to newly admitted patients within assigned timelines.
- Deliver welcome materials, agency education, and service expectations to patients.
- Act as a liaison between the patient, the assigned marketer, and internal care coordination teams to ensure continuity of service.
- Proactively monitor early patient experience and identify issues impacting retention.
- Escalate patient concerns or service gaps immediately to leadership and care coordination staff.
- Support high-value referral cases with an enhanced onboarding experience.
- Track all field activities in Salesforce and maintain accurate visit documentation.
- Attend occasional community events to support patient education and outreach initiatives.
- Represent True Care with professionalism, empathy, and a customer-service mindset at all times.
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
- Professional development opportunities
- Mission-driven work in an innovative healthcare space
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
