Field Communications Manager
About The Position
The Field Communications Manager will develop and execute communication strategies for PagerDuty's Go-to-Market and Commercial organizations, including senior leadership. This role shapes and delivers key messages across pre-sales, post-sales, partner, and customer success audiences — building consistent, compelling communications that keep teams engaged and informed. We're looking for a creative storyteller who can distill complex messages into clear, concise content across multiple channels, work closely with GTM leadership and cross-functional partners, and thrive in a fast-paced, high-growth environment. This role will be required to come into our San Francisco offices 2 times per week.
Requirements
- Bachelor's or Master's degree in Business, Marketing, Communications, or equivalent experience.
- 7+ years in communications, spanning internal, external, executive, or enablement communications.
- Track record launching and managing communication plans/campaigns, with metrics-driven iteration.
- Experience partnering with GTM or executive leaders on positioning and change management.
- Exceptional writing and editing skills, with the ability to think strategically and creatively across matrixed content (multiple personas, industries, products).
Nice To Haves
- Hands-on experience with generative AI tools (e.g., Claude, Gemini) to accelerate content creation.
- Experience managing a communications calendar and distribution lists across groups.
- Comfort operating in a fast-paced, agile, results-oriented environment.
- Program and project management fundamentals.
- Familiarity with Zoom Webinars, Google Apps or Microsoft Suite, Slack, and email tools.
Responsibilities
- Develop and implement strategic communication plans aligned with the Chief Revenue Officer and his organization’s goals.
- Build and expand communication platforms for the Chief Revenue Officer (CRO).
- Craft key messages and narratives for a global audience, tailored by region and audience.
- Create, execute, and measure content across email, Slack, video, and other channels.
- Own Town Hall agendas, content, and slides, spotlighting customer stories to inspire GTM teams.
- Manage customer communications on critical matters by teaming with CRO and Chief Customer Officer.
- Produce content for announcements, presentations, newsletters, blog posts, and FAQs.
- Build stakeholder relationships and incorporate feedback into communication strategy.
- Find creative ways to engage hundreds of GTM personnel — from customer wins to org news.
- Moderate large-scale meetings: content, Slack monitoring, FAQs, and KPI reporting to leadership.
- Partner with other Communications leaders to align GTM messaging with the broader executive team.
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
