Field Collections

RNR Tire Express • Myrtle Beach, SC

1d • Onsite

About The Position

RNR Tire Express is ready to hire a full-time Field Collector with great customer service skills. An average field collection makes $18.00 to $22.68 with the bonuses. In addition to great pay and our family atmosphere, our office team also enjoys various benefits and perks. The role involves maintaining customer relationships, primarily through phone and computer work in the office, but also includes field visits for product pickup and door hangers. The Field Collector will look over applications to renew customer agreements, make calls regarding expired agreements and to references, assist in resolving issues for renewal and prompt payment, and schedule voluntary merchandise turn-ins. Patience, tact, multitasking, and strong customer service skills are essential for success and meeting weekly goals in this fast-paced, people-driven environment. RNR Tire Express is a national franchise retailer of quality tires and custom wheels, established in 2000, with over 200 locations in 29 states and continuing to grow. The company prides itself on serving customers and empowering employees with training and tools to provide a unique and exceptional experience.

Requirements

• Experience as sales agent, rental agent, account executive, account manager, account collection, or rent-to-own
• Valid driver's license with a clean driving history
• Ability to pass a drug screen and background check
• Ability to work a flexible schedule
• Professional communication skills in English
• Strong computer and phone skills

Nice To Haves

• Bilingual

Responsibilities

• Maintain customer relationships
• Recognize and create opportunities to renew customer agreements
• Provide excellent customer service
• Make phone calls to customers regarding expired agreements
• Make phone calls to references on expired accounts
• Assist in resolving issues to facilitate renewal and prompt payment as necessary
• Schedule voluntary turn-ins of merchandise
• Go out into the field to pick up product
• Do door hangers
• Handle challenging opportunities quickly while providing top-notch customer service
• Multitask while managing the pace of a call and keeping focused on the customer
• Meet weekly goals

Benefits

• Medical, dental, and vision insurance
• Long- and short-term disability
• Accident, critical illness, and cancer plans
• 401(k) matching plan
• Paid holidays
• Growth potential
• Competitive compensation
• Generous benefits
• Great work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees