Field Collections

RNR Tire Express•Charlotte, NC

1d•$19 - $21•Onsite

About The Position

RNR Tire Express is seeking a full-time Field Collector with excellent customer service skills. This role offers competitive pay, with an average field collection earning between $19.13 and $20.68 per hour including bonuses, and a family-oriented work environment. The position involves maintaining customer relationships, primarily through phone and computer work, to renew customer agreements and facilitate payments. Responsibilities include reviewing applications, making calls to customers with expired agreements and their references, resolving issues, and scheduling merchandise turn-ins. The role also requires going into the field for product pickups and door hangers. The ideal candidate will possess patience, tact, strong communication skills, and the ability to multitask in a fast-paced, people-driven environment to meet weekly goals. RNR Tire Express is a national franchise retailer of quality tires and custom wheels, established in 2000, with over 200 locations in 29 states and continued growth. The company prides itself on a culture of "serving our customers and not just providing them service," supporting employees with training, tools, competitive compensation, and generous benefits.

Requirements

Experience as sales agent, rental agent, account executive, account manager, account collection, or rent-to-own
Valid driver's license with a clean driving history
Can pass a drug screen and background check
Ability to work a flexible schedule
Professional communication skills in English
Strong computer and phone skills
Must have the ability to pass a Background Check Prior to hire

Nice To Haves

Bilingual
Positive - a can-do attitude that helps you rise to challenges
Communicator - strong communication skills especially over the phone
Passion for customer service - motivated to maintain relationships with our customers
Patient - ability to work with customers even when they're upset
Multitasker - prioritize and juggle multiple tasks effectively throughout a busy workday

Responsibilities

Maintain customer relationships
Spend most of the day on the phone or computer
Look over applications to recognize and create opportunities to renew customer agreements
Provide excellent customer service
Make phone calls to customers regarding expired agreements
Make phone calls to references on expired accounts
Assist in resolving issues to facilitate renewal and prompt payment as necessary
Schedule voluntary turn-ins of merchandise
Go out into the field to pick up product
Do door hangers
Handle challenging opportunities quickly while providing top-notch customer service
Multitask while managing the pace of a call and keeping focused on the customer
Meet weekly goals