Field Clinical Specialist - EMBO, Houston East

Terumo•Houston, TX

20h•$75,000 - $105,000•Onsite

About The Position

Terumo Medical Corporation (TMC) develops, manufactures, and markets a comprehensive portfolio of high-quality medical devices for various healthcare applications. As part of the global Terumo Corporation, TMC is committed to providing world-class products, training, and education to improve clinical outcomes and patient quality of life. The company fosters personal growth, innovation, and a collaborative environment. The Field Clinical Specialist serves as a subject matter expert, offering product support, education, training, and insights on the proper use of specialty medical devices for endovascular embolization procedures. This role involves proctoring physicians and ancillary staff during procedures, conducting in-services and presentations on technologies and specific embolization procedures for customers (physicians, nurses, and other medical personnel), and collaborating with internal cross-functional partners. The specialist provides highly specialized technical training, typically in clinical and surgical settings, and works closely with the assigned sub-market team within the Embo Quarterly Business Review (QBR) process.

Requirements

Strong technical and clinical knowledge in human anatomy and physiology and medical procedural techniques (endovascular preferred).
Ability to quickly gain a thorough knowledge of company products and their recommended use in various disease states.
Ability to handle customer inquiries and to respond with company information, selected reference material and analyze product applications and misapplications to diagnose product issues relating to usage, manufacture and/or failure.
Strong interpersonal and analytical skills, training and the ability to stay aware of the current technology, company products and generally accepted medical practices related to products and procedural area.
Ability to handle several time constrained projects simultaneously, while meeting the needs of both internal and external customers.
Ability to present and effectively communicate complex clinical and technical data to others of a non-scientific orientation and with varying backgrounds and knowledge levels.
Ability to apply business acumen and understanding to clinical support and customer facing/sales force interactions.
Ability to adapt to changing priorities.
Ability to work in a team environment including in the hospital/lab setting and with local sales team.
Ability to adhere to all company policies and deadlines for all operational aspects of the role, to include expense reports and field inventory, balanced with being in accounts and traveling.
Technical or professional health services licensure from an accredited licensing entity. e.g., RT, RCIS, RN or Bachelor’s degree in health sciences or related field with a minimum of 3 years’ experience in a clinical setting (peripheral and/or cardiology related), or equivalent combination of education and experience.
Minimum of 3 years scrubbing experience within Cath Lab or Interventional Radiology environment or equivalent.

Nice To Haves

Prior experience as a Field Clinical Specialist with a medical device company is preferred.
Prior experience with endovascular embolization procedures and products is strongly preferred.

Responsibilities

Train internal (Field Team) and external customers (Physicians, Clinicians, Technicians) on the proper technique and use of TIS embolization product portfolio.
Serve as a company liaison with customers on clinical and technical matters supporting company initiatives, projects and products.
Communicate (verbally or written) with marketing and sales teams to address technical, and clinical issues.
Operate computer medical simulation equipment and support the use of various vessel model units.
Support local/regional/national clinical seminars and medical society sponsored symposia and courses as necessary.
Work with NEBDM, sales team, and marketing, internal departments and customers to resolve clinical and technical related problems.
Visit key customers to evaluate products and help maintain good customer relationships, gain competitive knowledge and new product concepts or product enhancement ideas.
Ensure clinical compatibility between all TIS products within the scope of procedural application.
Participate in the QBR process demonstrating understanding of sales processes, effective targeting and operational compliance.
Ensure to the best of their ability TIS products are used appropriately regarding patient safety and intended use.
Work with Marketing and Sales to implement tactics supporting strategic goals and product related tactics.
Follow the established (PPR) Product Performance Reporting process and provide any necessary input.
Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements.
Prompt recognition and forwarding of customer complaints (i.e. adverse events, product performance reports, etc.) to Quality Assurance (QA).
Ensuring all promotional messaging (i.e. branding strategies, product claims, etc.) and materials (i.e. literature) discussed or presented to customers are clinically accurate and adhere to AdvaMed guidelines and Terumo’s policy on Interactions with Healthcare Professionals.
Maintain strong knowledge of and adherence to regulations regarding promotional material content and control.
Follow procedures for good clinical practices and Design Control when participating in new product development and clinical activities.
Fully adhere to all applicable FDA regulations, international guidelines and Terumo’s policies at all times.
Perform other job-related duties as assigned.