Field Claims Representative

Auto-Owners Insurance Company • Lansing, MI

2d • Hybrid

About The Position

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated and experienced field claims professional. This role is challenging and rewarding, contributing to financial security by assisting individuals and businesses after a loss. The position involves handling insurance claims in the field under general supervision, managing the entire claim lifecycle from investigation and evaluation to resolution. The representative will provide service to agents, insureds, and other parties to ensure claims are resolved accurately and timely. The company offers a merit-based work-from-home program, allowing for flexibility after initial in-person training.

Requirements

• Bachelor’s degree or direct equivalent experience handling property and casualty claims
• A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
• Above average communication skills (written and verbal)
• Ability to resolve complex issues
• Organize and interpret data
• Ability to handle multiple assignments
• Ability to effectively deal with a diverse group individuals
• Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
• Ability to work in the U.S. without current or future sponsorship

Nice To Haves

• Field claims handling experience
• Knowledge of Xactimate software

Responsibilities

• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability
• Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
• Become familiar with insurance coverage by studying insurance policies, endorsements and forms
• Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
• Ensure that claims payments are issued in a timely and accurate manner
• Handle investigations by phone, mail and on-site investigations

Benefits

• friendly work environment
• structured training program
• employee mentoring
• excellent compensation/benefits package
• competitive base salary
• matched 401(k)
• fully-funded pension plan (once vested)
• bonus programs
• generous paid time off including holidays, vacation days, personal time, and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees