Field Claims Rep Property - Hancock County

Indiana Farm Bureau Insurance • McCordsville, IN

7d • Onsite

About The Position

This role involves handling property claims, interacting with customers, and managing all aspects of claims from investigation to settlement. The representative will research and apply knowledge of policies, procedures, laws, statutes, and insurance regulations. Responsibilities include monitoring and adjusting reserves, discussing potential serious losses with management, and training other claims representatives. The position requires the ability to work in a fast-paced environment, meet deadlines, and stay current with industry changes. The role also demands strong attention to detail, active listening skills, and the ability to use required technology and business tools.

Requirements

• High school diploma or GED equivalent.
• Ability to acquire HAAG Wind & Hail Residential Roofing, IICRC, and Commercial Drone Pilot license.
• 3 years of experience in the insurance industry, an equivalent in the contractor sector, or relevant public social work experience.
• Knowledge of evaluation and negotiation of Property claims with exposure to working with the public, attorneys, and professionals in the Insurance Industry and resolving conflicts and completing assignments under limited direction.
• Knowledge of the building repair industry and computer estimating systems.
• Ability to work in a fast-paced environment and to meet established, as well as unexpected deadlines.
• Must be able to maintain an educational program and stay current with the insurance and repair industries.
• Attentive and active listening skills. Must have patience to hear people out and accurately restate what was discussed.
• Ability to monitor, travel, and work after business hours and weekends for severe first notice of loss.
• Strong attention to detail.
• Ability to use technology and business tools required for the position.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Handles property claims and interacts with customers that are filing these claims.
• Researches and applies knowledge of policies, procedures, laws, statutes, and insurance regulations.
• Completes all aspects from investigation through settlement of property claims.
• Monitors and adjusts reserves appropriately.
• Discusses potential serious losses with Claims management.
• Trains other claims representatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED