Field Claims Adjuster - Property

Wawanesa Insurance•Waterloo, ON

5d•CA$71,000 - CA$81,000•Remote

About The Position

This role is designated as fully remote. You may work from any location in Ontario. The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers. To learn more visit wawanesa.com. We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Requirements

Valid driver’s license with an acceptable driving record, and 2+ years of insurance adjusting or related experience.
Chartered Insurance Professional (CIP) designation, or actively working toward completion, along with required licensing commitments where applicable.
Strong knowledge of property estimating software (XactAnalysis preferred), with the ability to interpret and quantify property damage estimates.
Ability to meet the physical demands of the role, including climbing roofs, entering confined spaces, carrying up to 50 pounds, working independently, and working outdoors in varying weather conditions.
Flexible and adaptable, with the ability to travel regularly and work outside standard business hours when required.
Exceptional customer service, communication, investigative, analytical, and problem-solving skills, with strong attention to detail and accuracy.
Strong organizational, time management, negotiation, decision-making, and teamwork skills, with the ability to prioritize in a fast-paced environment.

Nice To Haves

Post-secondary education is considered a strong asset.
Ability to communicate effectively in French is considered an asset.

Responsibilities

Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy.
Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
Adjustment of property claims of moderate complexity.
Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
Establish timely and accurate loss and expense reserves through the life of the claim through evaluation and reconciliation of relevant information from sources such as appraisers, independent adjusters, and contractors.
Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources. Collect evidence to support recovery efforts.
Coordinate and manage services with vendors and service providers such as appraisers, independent adjusters, and contractors.
Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional member experience.
Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
Demonstrating and maintaining excellent knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry.
Understanding of Provincial and National Building Codes along with a solid understanding of residential and commercial construction terminology, techniques, and best practices.
Demonstrating developing to proficient skills to review repair estimates, create narrative scopes and generate intermediate to senior level estimates using an estimating software system.
Provide ongoing technical advice, guidance, peer coaching and mentoring to claims staff.
Working in partnership with other claims staff in both an individual and team-oriented capacity including the handling of both task based and full handle files. Support CAT plan as necessary, including potentially assisting on claims outside of your service area.