Field Care Coordinator

Humana•Orlando, FL

17h•$53,700 - $72,600

About The Position

The Care Coach 1 assesses and evaluates members’ needs and requirements to help them achieve or maintain optimal wellness. The role guides members and families toward appropriate care and wellbeing resources and facilitates interaction with those resources. Work assignments are often straightforward and of moderate complexity. The position reports to the Regional Care Coach Manager and serves Medicaid members in Orange County, Florida. The Care Coach meets members in their locations, spends time assessing their needs and barriers, and connects them with services that support their wellbeing and health outcomes. Visits take place in members’ homes, assisted living facilities, long-term care facilities, and other care settings, with 75–90% local travel. The role involves educating and encouraging members about their health, coordinating with relevant care participants, and helping members find long-term solutions. The role is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., for 40 hours per week. It is patient-facing and subject to Humana’s tuberculosis screening program. An AHCA fingerprint and Florida Level 2 background screening are required. The position is also subject to Humana’s driver safety program, requiring a valid state driver’s license and proof of personal vehicle liability insurance.

Requirements

Meet one of the following qualification pathways: a bachelor’s degree in Health Services, Social Work, Psychology, or a related area with at least 2 years of relevant experience; a Florida-licensed Registered Nurse (RN) with at least 2 years of relevant experience; or a Florida-licensed Licensed Practical Nurse (LPN) with at least 4 years of relevant experience.
Prior experience with Medicare and Medicaid recipients.
At least 2 years of case management experience.
Bilingual in English and Spanish.
Work Monday through Friday, 8:30 a.m. to 5:00 p.m.
Complete AHCA fingerprinting and Florida Level 2 background screening.
Undergo tuberculosis screening as part of the patient-facing role.
Have a valid state driver’s license and proof of personal vehicle liability insurance.

Nice To Haves

Prior nursing home diversion or long-term care case management experience.
Experience with electronic case-note documentation and documenting in multiple computer applications or systems.
Experience working with the geriatric population.
Experience with health promotion, coaching, and wellness.
Knowledge of community health and social service agencies and additional community resources.
701B Certification.
Medication application (RFA) experience.

Responsibilities

Visit Medicaid members in their homes, assisted living facilities, long-term care facilities, and other care settings.
Assess and evaluate members’ needs and requirements to establish member-specific care plans.
Ensure members receive services in the least restrictive setting to achieve or maintain optimal wellbeing.
Plan and implement interventions to meet members’ needs.
Coordinate services and monitor and evaluate case management plans against members’ personal goals.
Guide members and families toward resources appropriate for their care.
Facilitate interactions with other payer sources, providers, interdisciplinary teams, and others involved in members’ care, as appropriate and required by the comprehensive contract.
Provide members with health education and encouragement.