Field Care Coordinator (HIDE SNP) - Wayne and Macomb County, MI and Surrounding

UnitedHealth Group • Detroit, MI

2h • $29 - $52 • Hybrid

About The Position

The Field Care Coordinator (HIDE SNP) is an essential part of an Integrated Care Model. The coordinator establishes person-centered, goal-oriented, culturally relevant steps to help ensure that people receiving long-term services and supports (LTSS) receive supportive, effective, efficient, timely, and cost-effective services. Care coordination includes case management, disease management, discharge and transition planning, addressing social determinants of health, and supporting integration into the community.

This is a field-based position with a home-based office. Member home visits typically require travel up to 75% of the time within a 50-mile radius and/or a 50-minute drive from the employee’s home, depending on business needs. The role may be performed by telecommuting by candidates residing in or near Wayne or Macomb Counties, Michigan, or the surrounding area. The coordinator conducts visits in homes and other settings, including nursing homes, assisted living facilities, and hospitals, and may need to travel to the Southfield, Michigan office for quarterly team meetings.

The position offers an hourly pay range of $29.00 to $52.00 based on full-time employment. A $5,000 sign-on bonus is available to external applicants; current UnitedHealth Group, UnitedHealthcare, and related-entity employees working full-time, part-time, or per diem are not eligible. Employees are required to adhere to UnitedHealth Group’s Telecommuter Policy. Candidates must pass a drug test before beginning employment.

Requirements

• Meet one of the following Michigan licensure and education pathways: current, unrestricted independent licensure as a Registered Nurse; a master’s degree and current, unrestricted independent social-work licensure (such as LMSW, LCSW, or LLMSW); or a bachelor’s degree and current, unrestricted independent social-work licensure (such as LLBSW or LBSW).
• At least 2 years of experience in a community health setting in a health care role.
• At least 1 year of experience with local behavioral health providers and community support organizations addressing social determinants of health, such as food banks, non-emergency transportation, utility assistance, or housing and rapid re-housing assistance.
• At least 1 year of experience working with people with long-term care needs and/or home- and community-based services.
• At least 1 year of experience using electronic documentation systems and Microsoft Office, including Outlook, Excel, and Word.
• Access to a designated quiet workspace at home, separate from non-work areas, with the ability to secure protected health information.
• Ability to travel to the Southfield, Michigan office for quarterly team meetings.
• Must reside in Michigan.
• Access to reliable transportation, a valid U.S. driver’s license, and ability to travel within the assigned territory to meet members and providers up to 75% of the time, depending on member and business needs.
• Ability to adhere to UnitedHealth Group’s Telecommuter Policy if telecommuting.
• Pass a drug test before beginning employment.

Nice To Haves

• Registered Nurse or LMSW; LCSW or LLMSW.
• At least 1 year of medical case-management experience.
• Experience, additional training, or certifications in Motivational Interviewing, Stages of Change, Trauma-Informed Care, or Person-Centered Care.
• Experience serving individuals with co-occurring mental health and substance use disorders.
• Experience with MI Health Link (MMP).
• Experience working in managed care.
• Working knowledge of NCQA documentation standards.

Responsibilities

• Develop and implement care-plan interventions throughout the continuum of care, serving as a single point of contact.
• Communicate health-related information with stakeholders to support timely, coordinated, quality care and services.
• Advocate for individuals and families so their needs and choices are represented and supported by the health care team.
• Assess, plan, and implement individualized care strategies directed toward the most appropriate and least restrictive level of care.
• Identify problems and barriers to care and provide appropriate care-management interventions.
• Identify and initiate referrals to social-service programs, including financial, psychosocial, community, and state supportive services.
• Provide members with information and resource support for local services, such as children’s special health care services, employment, housing, independent living, and foster care, as appropriate to their assessments and plans.
• Manage person-centered service and support plans throughout the continuum of care.
• Conduct home visits in coordination with the individual and care team.
• Conduct in-person visits, which may include nursing homes, assisted living facilities, hospitals, or homes.
• Gather, document, and maintain member information and care-management activity records to ensure compliance with current state and federal guidelines.

Benefits

• Paid time off accrued starting with the first pay period.
• Eight paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Short-term disability coverage.
• Long-term disability coverage.
• 401(k) savings plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and incentive and recognition programs.
• $5,000 sign-on bonus for eligible external applicants.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level