Recall Specialist

MarketSource•Fort Myers, FL

1d•Onsite

About The Position

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Requirements

Proven experience interacting with customers in person, via phone call, text, and email
Effective communication and organization skills
Ability to work independently in the field with limited supervision
Ability to analyze and utilize key information to create territory action plans to achieve business objectives
Ability to make independent decisions in the field positively impacting business objectives
Excellent written, verbal, and communication skills
Ability and willingness to conduct presentations to both small and large groups of people, to a diverse audience including, business personnel, customers, and community leaders
Strong interpersonal skills
Ability to work a non-traditional schedule, weekends, and evenings
High School Diploma or equivalent
1+ years of work experience, industry-specific background preferred
Must have reliable transportation to perform essential functions within assigned geographic area

Nice To Haves

Bilingual desired (English/Spanish)

Responsibilities

Conduct field canvassing, “door knocks” and face-to-face visits at identified addresses to close cases with required documentation
Utilize MarketSource Salesforce.com Dashboard to review case assignments and closures
Subject matter expert on assigned initiative(s)
Complete, upload, and record all information to specific requirements in Salesforce.com
Utilize mapping and route optimization tools to effectively maximize productivity
Educate consumer on the extreme importance of initiative(s)
Overcome hesitancy and resistance from consumers to close cases
Develop relationships and work closely with assigned businesses in designated markets and field team members
Contact or visit other locations as assigned