FIELD-BASED MAINTENANCE TECHNICIAN in Fort Smith, AR

Dollar General•Fort Smith, AR

1d•Onsite

About The Position

This field-based General Maintenance Technician is responsible for supporting the maintenance function of assigned Dollar General stores within a geographic area. The responsibilities of the role include immediate in-person response to resolve maintenance tickets of their assigned Dollar General locations, which includes proactive assessment of preventative maintenance. Expectation is daily support through commuting to the site/store location, while partnering with store leaders to identify and address entry level maintenance repairs to include preventative maintenance. The General Maintenance Technician will be responsible for educating store leaders on maintenance best practices to ensure longevity of coolers, freezers, and equipment. The role will utilize the Computer Maintenance Management System (CMMS) to document, communicate, and interact with key business partners. Interaction with all levels of operational leadership (Store Managers, DM’s, RDs, DVPs,) with occasional interaction with the most senior levels of leadership (SVPs and EVPs) and external venders/maintenance service providers. The role is responsible for advancing the mission of customer service and brand growth through the execution of Dollar General’s maintenance standards.

Requirements

Exceptional problem-solving skills with the ability to identify and support entry-level repairs.
Basic computer knowledge.
Ability to communicate effectively at all levels – Senior Executives, Organization, External.
Unbridled commitment to customer service.
Ability to work with multiple priorities.
High School Diploma or applicable experience.
Active Driver’s License.
Willingness to travel up to 100%.
Ability to pass a Motor Vehicle Background Check.
Lifting requirements – 50 lbs+

Nice To Haves

Previous Store Management/retail experience

Responsibilities

Support the maintenance function of assigned Dollar General stores within a geographic area.
Provide immediate in-person response to resolve maintenance tickets for assigned Dollar General locations.
Conduct proactive assessment of preventative maintenance.
Commute daily to site/store locations to provide support.
Partner with store leaders to identify and address entry-level maintenance repairs, including preventative maintenance.
Educate store leaders on maintenance best practices to ensure the longevity of coolers, freezers, and equipment.
Utilize the Computer Maintenance Management System (CMMS) to document, communicate, and interact with key business partners.
Interact with all levels of operational leadership and external vendors/maintenance service providers.
Advance the mission of customer service and brand growth through the execution of Dollar General’s maintenance standards.
Troubleshoot, collect, and verify asset information for on-site service projects within the assigned operating district.
Guide leadership on operational solutions, preventative maintenance, and support entry-level repairs.
Support entry-level maintenance, including light exterior grounds support and assessing safety equipment in alignment with local ordinances.
Document and resolve tickets within a designated timeframe.
Perform training on the root cause of issues when necessary.
Perform checklist to determine if preventative maintenance or small maintenance activities can be completed and educate store leadership on operational processes.