Field Based Community Health Worker

UnitedHealth Group•Milwaukee, WI

13d•$20 - $36•Hybrid

About The Position

The Field Based Community Health Worker (CHW) position will actively engage health plan members and clinical contacts to increase their engagement with and increase their utilization of their health plan benefits and offerings. The CHW is expected to serve as a field-based resource, meeting with members in direct outreach in their homes and communities and representing the organization in a positive and professional manner.

Requirements

High School Diploma/GED
3+ years of experience working within a community health setting or community outreach experience
2+ years of professional experience working with diverse multi-ethnic and socioeconomic populations
1+ years of field-based experience
Intermediate level of computer experience with the ability to navigate a Windows Environment, especially Microsoft Excel
Ability to keep all company sensitive documents secure
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Active and unrestricted driver’s license and access to reliable transportation enabling you to travel to member homes and communities within a designated area
Must reside within a commutable distance to Milwaukee, and surrounding communities in Wisconsin
Must be able to plan routes for best time management of schedule and travel time/distance
Ability to have flexibility with scheduled hours based on member’s availability and/or needs

Nice To Haves

3+ years of experience working with vulnerable populations
Experience working in sales / marketing
Licensed Practical Nurse (LPN), Certified Nursing Assistant / Home Health Aide, or Medical Assistant
Bilingual fluency in Spanish and English
CHW Certification
Experience working in a managed care organization
Knowledge of Medicare/Medicaid population
Telecommuter/work from home experience

Responsibilities

Engage members at their residential homes, senior living apartments, long term care facilities, or within assisted living communities
Provide member education regarding programs and their benefit plan offerings
Coordinate and schedule members for appropriate clinical service visits, ensuring timely access to care.
Build member trust and foster their relationship with Optum health care providers
Actively engage with the member to remove any obstacles hindering or preventing them from utilizing their health plan benefits
Proactively address any challenges the member may encounter in the future to improve their experience and increase their utilization of benefits and provider engagement, escalate concerns and barriers as appropriate in support of the member
Attempt to complete members’ appropriate assessments, identify other health plan needs and provide community Resources
May complete the Bone density screening-Osteoporosis Management in Women who had a fracture (OMW) for members as appropriate
Utilize internal electronic medical record system to document member engagement attempts and ensure improved coding accuracy
Plan routes for best time management of schedule and travel time/distance to optimize engagement of identified members
Utilize scheduling tools to schedule members for various types of visits; ultimately resulting in an increased Stars gap closure and reducing medical expenses
Performs other duties as assigned