Field Auto Appraiser - Brooklyn, NY

Allstate•Uniondale, NY

2d•$60,000 - $117,700•Onsite

About The Position

Join our team as a Field Auto Appraiser and make a real impact on the auto claims process! In this role, you’ll be on the front lines, writing estimates directly at customer homes, repair shops, or tow yards, and ensuring a smooth and efficient claims experience. You’ll engage in a variety of interactions – whether face-to-face, virtual, or written – as you assess damages and finalize estimates with both customers and repair shops. With a dynamic range of tasks including repairable estimates, total loss assessments, and virtual inspections, no two days are the same. If you’re looking for a fast-paced and rewarding role that offers both variety and challenge, this is the perfect opportunity for you.

Requirements

3-5 years' experience in auto collision estimating using CCC or Mitchell
A High School Diploma or a GED
Proficient written and verbal communication skills to effectively interact with customers
Strong attention to detail and ability to write precise and comprehensive estimates
Comfortable with utilizing technology and various platforms for claims processing
Excellent time management and organizational skills to manage multiple assignments effectively
Valid driver's license and willingness to travel as part of the job requirements
May be expected to obtain an adjuster’s license in multiple markets
All required licenses will need to be obtained within 60 days of hire
Must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Nice To Haves

Active appraiser license or active adjuster license in TX, FL, or your resident state (for sign-on bonus eligibility)

Responsibilities

Writing estimates directly at customer homes, repair shops, or tow yards.
Ensuring a smooth and efficient claims experience.
Assessing damages and finalizing estimates with both customers and repair shops through face-to-face, virtual, or written interactions.
Performing repairable estimates, total loss assessments, and virtual inspections.
Investigating casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Using phone, emails, and video chat with customers to help them through a fast, fair, and easy claims process.
Incorporating a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
Evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
Utilizing multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
Executing policies according to policy agreements and keeping a clear record of work in a claims system.
Ensuring timely and accurate documentation is completed as you work on each claim.

Benefits

Monthly internet stipend of $80
Company Car (based on annual work mileage guidelines)
Mileage reimbursements for personal vehicle usage during work
Competitive salary based on experience and qualifications
Medical, dental, and vision coverage
Allstate pension plan and 401(k) savings plan
Ayco financial coaching
Spring Health mental and emotional wellbeing resources
Paid parental leave
Adoption reimbursement
Paid time off
Tuition reimbursement
Wellness incentives
Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.