Field Auto Adjuster- Boston, MA

Allstate•USA - MA (Remote), MA

6d•$60,000 - $97,125•Onsite

About The Position

Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Adjuster, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes. If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.

Requirements

Proficient written and verbal communication skills to effectively interact with customers
Strong attention to detail and ability to write precise and comprehensive estimates
Comfortable with utilizing technology and various platforms for claims processing
Excellent time management and organizational skills to manage multiple assignments effectively
Valid driver's license and willingness to travel as part of the job requirements
Must be in the Boston, MA location.
May be expected to obtain an adjuster’s license within 60 days of hire.
Must maintain all licensing required for the role, including continuing education and/or other state-affiliated requirements for licensing renewal.

Nice To Haves

3-5 years’ experience in auto collision estimating using CCC One
Active appraiser license or active adjuster license in TX, FL, or your resident state (for sign-on bonus eligibility)

Responsibilities

Meet customers at their home, repair shop, or tow yard.
Write estimates and guide customers through the repair or total loss process.
Conduct in-person visits, virtual inspections, and written communication.
Evaluate damage on-site and collaborate with body shops and service providers.
Investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Use phone, emails, and video chat with customers to facilitate a fast, fair, and easy claims process.
Incorporate a specific approach to claim handling to offer customers their preferred communication method.
Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants, in accordance with legal and business standard methodologies.
Utilize multiple tools, including estimate tools, job aids, and additional settlement platforms, to get the job done in a fast-paced environment.
Ensure claims are documented accurately and in line with policy agreements.
Maintain clear, timely records in the claims system.