Field Auto Adjuster - Staten Island, NY

Allstate•Uniondale, NY

20h•$60,000 - $117,700•Onsite

About The Position

Join our team as a Field Auto Adjuster and make a real impact on the auto claims process! In this role, you’ll be on the front lines, writing estimates directly at customer homes, repair shops, or tow yards, and ensuring a smooth and efficient claims experience. You’ll engage in a variety of interactions – whether face-to-face, virtual, or written – as you assess damages and finalize estimates with both customers and repair shops. With a dynamic range of tasks including repairable estimates, total loss assessments, and virtual inspections, no two days are the same. If you’re looking for a fast-paced and rewarding role that offers both variety and challenge, this is the perfect opportunity for you.

Requirements

Valid driver's license and willingness to travel as part of the job requirements.
Must be located in Staten Island, NY.
May be required to attend 2 weeks of training held in person at our Dallas, TX office.
As a condition of employment, may be expected to obtain an adjuster’s license in multiple markets.
All required licenses will need to be obtained within 60 days of hire.
Must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Nice To Haves

18+ months’ experience in auto collision estimating using CCC One
Proficient written and verbal communication skills to effectively interact with customers
Strong attention to detail and ability to write precise and comprehensive estimates
Comfortable with utilizing technology and various platforms for claims processing
Excellent time management and organizational skills to manage multiple assignments effectively
Sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)

Responsibilities

Writing estimates directly at customer homes, repair shops, or tow yards.
Assessing damages and finalizing estimates with both customers and repair shops.
Performing repairable estimates, total loss assessments, and virtual inspections.
Investigating casualty (and applicable LOB) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Using phone, emails, and video chat with customers to help them through a fast, fair, and easy claims process.
Incorporating a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
Evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
Utilizing multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
Executing policies along policy agreements, and keeping a clear record of work in a claims system.
Ensuring timely and accurate documentation is completed as you work on each claim.

Benefits

Monthly internet stipend of $80 to offset the costs of internet expenses.
Company car (based on Company Car Guidelines and annual work mileage).
Mileage reimbursements for personal vehicle usage during work.
Competitive salary based on experience and qualifications.
Medical, dental, and vision coverage.
Allstate pension plan and 401(k) savings plan.
Ayco financial coaching.
Spring Health mental and emotional wellbeing resources.
Paid parental leave.
Adoption reimbursement.
Paid time off.
Tuition reimbursement.
Wellness incentives.
Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.