Field Auto Adjuster - Reading, PA

Allstate

1d • Onsite

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, most recently, device and identity protection. Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As an Auto Damage Adjuster, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes. If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.

Requirements

• High School Diploma or a GED
• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.
• Valid driver's license and willingness to travel as part of the job requirements.
• May be expected to obtain an adjuster’s license (within 60 days of hire).
• Must maintain all licensing required for your role.
• The candidate(s) offered this position will be required to submit to a background investigation.

Nice To Haves

• 18+ months’ experience in auto collision estimating using CCC One
• Active appraiser license or active adjuster license in TX, FL, or your resident state (for sign-on bonus eligibility).

Responsibilities

• Be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard.
• Take the lead in writing estimates.
• Guide customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication.
• Evaluate damage on-site.
• Collaborate with body shops and service providers.
• Live into Allstate’s Claims Culture by caring, empowering, and restoring, and accomplish that by being compassionate, clear, and a committed partner in each Casualty claim.
• Confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
• Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
• Incorporate tactics in handling challenging and complex situations during negotiations.
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
• Ensure claims are documented accurately and in line with policy agreements.
• Maintain clear, timely records in our claims system.
• Obtain an adjuster’s license as a condition of employment.
• Maintain all licensing required for your role, including any continuing education and/or other state-affiliated requirements for licensing renewal.
• May be required to perform other related duties as assigned.
• Regular, predictable attendance is an essential function of this job.

Benefits

• Competitive salary based on experience and qualifications
• Medical, dental, and vision coverage
• Allstate pension plan
• 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives
• Monthly internet stipend of $80
• Company car (may qualify based on guidelines)
• Mileage reimbursements for personal vehicle usage during work
• Sign on bonus of $1,000 (if active appraiser/adjuster license in specific states)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED